Summary
Overview
Work History
Education
Skills
Timeline
Generic
AMBER KARIM

AMBER KARIM

Denton,TX

Summary

Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions. Empathetic and detail-oriented professional with over 6 years of experience in caregiving and customer service.

Overview

10
10
years of professional experience

Work History

Live-In Caregiver

Independant Contractor
Denton, Texas
05.2022 - 08.2025
  • Assisted clients with daily living activities and personal hygiene routines.
  • Monitored health conditions and reported changes to healthcare professionals.
  • Maintained a clean and safe living environment for clients.
  • Documented daily care activities in compliance with care plans and policies.
  • Conducted light housekeeping tasks including laundry, bed making and meal preparation.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Front Desk/Housekeeper

Clayton House Motel
Denton, Texas
05.2020 - 05.2022
  • Replenished supplies and amenities in guest rooms regularly for optimal guest experience.
  • Maintained cleanliness of guest rooms and common areas throughout the motel.
  • Trained new housekeeping staff on standard operating procedures and safety practices.
  • Conducted inventory checks on cleaning supplies and equipment for restocking needs.
  • Greeted guests warmly upon arrival and checked them into the hotel.
  • Managed phone inquiries and resolved guest requests efficiently.
  • Coordinated booking arrangements and provided information about hotel services.
  • Processed payments accurately and maintained financial records securely.

Lead Customer Care Associate

ActivMedical
Denton, Texas
09.2015 - 09.2020
  • Trained new staff on customer service best practices and company policies.
  • Managed escalated customer issues to ensure timely resolution and satisfaction.
  • Analyzed customer feedback to identify trends and improve service quality.
  • Managed customer accounts and processed orders accurately.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong customer relationships to encourage repeat business.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Contacted customers about potential service upgrades, new services and account changes.

Education

Certification - Office Administration Assistant

Hallmark College
San Antonio, TX
04-2015

Skills

  • Documentation compliance
  • Interpersonal skills
  • Client relationship management
  • Customer service
  • Time management
  • Effective communication
  • Attention to detail
  • Problem solving
  • Housekeeping duties
  • Patience and empathy
  • Team collaboration

Timeline

Live-In Caregiver

Independant Contractor
05.2022 - 08.2025

Front Desk/Housekeeper

Clayton House Motel
05.2020 - 05.2022

Lead Customer Care Associate

ActivMedical
09.2015 - 09.2020

Certification - Office Administration Assistant

Hallmark College

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