Amber Karnes
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Healthcare Administrative Assistant
Core Primary Care
11.2024 - Current
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Medical Office Manager
Skin Deep Sculpting Wellness Center
01.2024 - 04.2024
- Assisted with regulatory issues such as compliance.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Consulted with healthcare professionals on business decisions.
- Created organized filing system to manage department documents.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Administrative Assistant
Reach Stretch Studios
01.2023 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
HealthCare Administration
University of Houston
Houston, TX05-2025
Bachelor of Science - Fitness and Sports
University of Houston
Houston, TX01.2022
Skills
- Mail handling and filing
- Reception oversight
- Records retrieval
- Email management
- Office administration and scheduling
- Microsoft Office Suite
- Check processing
- Letter preparation
- Research
Awards
- NJCAA Softball All-American Scholar, 2019
- Dean's List
- 2018
- 2019
- 2021
- 2022
- Presidents List
- 2020
- Phi Theta Kappa Member
Timeline
Healthcare Administrative Assistant
Core Primary Care
11.2024 - Current
Medical Office Manager
Skin Deep Sculpting Wellness Center
01.2024 - 04.2024
Administrative Assistant
Reach Stretch Studios
01.2023 - 10.2023
HealthCare Administration
University of Houston
Bachelor of Science - Fitness and Sports
University of Houston
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