IT Process Improvement Analyst for OCIO
Sorenson Communications, LLC
Remote
06.2024 - Current
- Performed an audit on AWS Workspace licenses and identified accounts needing to be decommissioned, saving the company an estimated $32,000 annually on cloud costs.
- Reviewed HIPAA and SOC 2 audit results while highlighting any irregularities or inconsistencies found during the process.
- Improved emergency response times by helping to develop and implement disaster recovery plans for critical IT systems. Helped to transform the outdated Emergency Action Plan into a comprehensive plan that identified each department's roles and responsibilities for business continuity before, during, and after an emergency.
- Created audit 'cheat sheets' for HIPAA and SOC 2 after reviewing company audit reports.
- Eliminated the risk of company audit information being lost by documenting the information an external auditor had on the company, and storing it within the company's LogicGate.
- Created 100 control tests for SOC 2, and 210 control tests for HIPAA, and input them into LogicGate.
- Wrote a report on identified security risks needing to be addressed.
- Maintained up-to-date knowledge of cybersecurity trends, threats, and vulnerabilities.
- Monitored changes in the Code of Federal Regulations and applicable laws that affect the organization's operations.
- Teamed with engineering to conduct testing and validation, as well as provide insight to help develop product prototypes that better support customer and employee pain points.
- Created workflow diagrams of current company policies and procedures to visualize and identify barriers in efficiency.
- Conducted gap analyses to identify and document company control inefficiencies, and recommend solutions to improve HIPAA compliance.
- Maintained updated knowledge through continuing education and advanced training.
- Identified opportunities for process improvement through data analysis, benchmarking, and comprehensive research that supported strategic planning and informed decision-making.
- Prepared detailed reports regarding findings from process improvement projects including recommendations for changes or enhancements.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified and assessed areas of significant business risk, internal control weaknesses, and provided guidance on improving those.
- Designed internal control policies to improve audit scores.
- Used Excel pivot tables, charts and reports to break down and analyze information.
- Diagrammed disaster recovery plan steps taken during incident response scenarios, including root cause analysis and remediation efforts, visually identify places needing improvement.
- Helped identify barriers in lines of communication for disseminating information about incidents or emergencies quickly throughout the organization.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
