Amber Keithley
Holton,KS
Summary
Driven professional with a robust background in direct support and administrative roles, notably at Three Rivers Inc. Excelled in enhancing client satisfaction and community integration, showcasing exceptional customer service and organizational skills.
Demonstrates a strong ability to manage sensitive information and maintain meticulous records. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
DSW Worker
Three Rivers Inc
08.2023 - Current
- Stimulated clients during in-house activities by conducting therapeutic exercises such as recreational games, physical exercises and occupational arts and crafts.
- Promoted a healthy lifestyle among clients by facilitating exercise programs and encouraging balanced nutrition choices.
- Encouraged positive coping mechanisms amongst clients during challenging times by offering emotional support and guidance on problem-solving strategies.
- Acted as a liaison between clients, families, and healthcare professionals to ensure clear communication regarding care plans and goals.
- Maintained accurate documentation of client progress, noting any changes in behavior or health status for review by the team.
- Assisted clients per with bathing, dressing, grooming and eating.
- Enhanced community integration for clients through participation in social activities and outings.
- Transported and accompanied clients to therapy and doctor appointments.
Eligibility Specialist
Conduent
12.2023 - 04.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Assisted clients with accurate eligibility form, application and document completion.
Office Assistant II
Shawnee County Solid Waste
11.2019 - 02.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Delivered clerical support by handling range of routine and special requirements.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Edited documents to keep company materials free of grammar errors.
- Helped Customers wanting to get a dumpster for remodel. Planned the drop off, and pick up of dumpster and payment.
Petroleum Supply Specialist
United States Army
06.2004 - 06.2012
- Handled and transported fuel to vehicles and aircraft.
- Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
- Assembled refueling systems and equipment and performed quality assurance.
- Tested fuel products and handled hazardous materials.
- Implemented quality control measures to maintain consistency in product specifications across all shipments received from suppliers.
- Coordinated logistics activities for transporting petroleum products between distribution centers and end-users/customers efficiently.
- Created spreadsheets using software applications and conducted basic recordkeeping and inventory management procedures.
- Organized records of vehicles, schedules and completed orders.
- Hauled barriers for Iraqi police
- Hauled goods while in Iraq.
Education
Medical Administration Certificate - Medical Administration
Rasmussen College
Topeka, KS12.2017
Skills
- Multicultural Sensitivity
- Activities of daily living assistance
- Daily living activities
- Medication monitoring
- Transportation
- Heavy Lifting
- Direct care
- Professional boundaries
- Personal Hygiene Assistance
- Meal Preparation
- Mobility support
- Client Advocacy
- Light Housekeeping
- Progress Monitoring
- Community Integration
- Transportation Services
- Empathy Development
- Nutrition knowledge
- Customer Service
- Organization
- Stock replenishment
- Community Relations
Timeline
Eligibility Specialist
Conduent
12.2023 - 04.2024
DSW Worker
Three Rivers Inc
08.2023 - Current
Office Assistant II
Shawnee County Solid Waste
11.2019 - 02.2022
Petroleum Supply Specialist
United States Army
06.2004 - 06.2012
Medical Administration Certificate - Medical Administration
Rasmussen College
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