Amber Keplar
San Jacinto,CA
Summary
Outgoing Barista Shift Supervisor offering 2 years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
4 Paws Coffee CO
08.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
CSR
All Magic Paint And Body
05.2023 - 08.2023
- WOW every customer through all phases of the repair process
- Ensure insurance partners and customers are supported in a timely and professional manner
- Build relationships with customers by effectively responding to calls, text messages, and walk-in business
- Coordinate communications between customers and Estimatics team
- Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
- Facilitate all administrative aspects of the repair process
- Manage payment process which could including credit, check and cash handling
- Other duties as assigned
Receptionist
Abc Tire Wholesale LLC
01.2018 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Credit Card,Cash and Check payments, processed transactions and updated relevant records.
Education
High School Diploma -
Redlands East Valley High School
Redlands, CA06.2008
Skills
- Cloud-Based File Organization
- Dictation and Transcription
- Route Correspondence
- Telephone Skills
- Manage Files
- Business Administration
- Administrative and Clerical Support
- Bookkeeping
- Greet Visitors
- Claim Handling
- Confirming Transactions
- Office Administration
- Performance Improvement
- Supply Management
- Staff Management
- Sorting and Labeling
- Office Supply Inventory Control
- Appointment Confirmation
- Information Protection
- Documentation
- Verbal and Written Communication
- Expense Reporting
- Business Correspondence
- Making Appointments
- Bank Deposits
- Appointment Booking
- Organization Skills
- Reception Desk Management
- Answer Telephone Calls
- Call Transfers
- Data Inputting
- Correspondence and Office Documents
- Visitor Check-In
Timeline
Barista Shift Supervisor
4 Paws Coffee CO
08.2023 - Current
CSR
All Magic Paint And Body
05.2023 - 08.2023
Receptionist
Abc Tire Wholesale LLC
01.2018 - 04.2023
High School Diploma -
Redlands East Valley High School
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