Summary
Overview
Work History
Education
Skills
Timeline
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Amber Key

Clinton,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Food Lion To-Go Selecting/Staging

Food Lion
Newton Grove, North Carolina
06.2024 - Current
  • Shopping for customers
  • Find adequate replacements if primary item is unavailable
  • Weigh produce
  • Check out customers orders
  • Count and label bags of customers items
  • Stage bags in a dry locker, freezer and refrigerator
  • Open and run cash register
  • Maintained records, reports and logs to document performance and changes.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Verified customer age requirement for alcohol or tobacco purchases.

Hog Farmer

Pate & Son
Clinton
01.2004 - 01.2017
  • Feed and water the hogs
  • Give med shots to piglets
  • Give med shots to gilts and sows
  • Transfer pigs from room to room
  • Load piglets on sell trucks
  • Clean up walk ways and nursery rooms
  • Pressure wash and disinfect empty rooms
  • Worked with owner to determine ranch needs.
  • Used recognized breeding practices to direct breeding or raising of stock.
  • Collected and recorded growth, production and environmental data.
  • Monitored weather conditions and adjusted strategies accordingly to avoid losses.
  • Inspected facilities and equipment for signs of disrepair, performing necessary maintenance work.
  • Coordinated position requirements, schedules and production team processes.

Customer Service Representative

A gift for you
Clinton, NC
01.2007 - 07.2007
  • Greet customers entering the store
  • Help customers find specific items
  • Check out customers items they selected
  • Sweet and clean up at closing
  • Educated customers on special pricing opportunities and company offerings.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Education

GED -

Hobbton High School
Newton Grove, NC
05-2008

Skills

  • Quality Control
  • Scheduled Maintenance
  • Machine Monitoring
  • Machine Setups
  • Attention to Detail
  • Documentation And Reporting
  • Flexible Schedule
  • Decision-Making
  • Prioritizing Orders
  • Upbeat and Outgoing Attitude
  • Customer Service
  • Relationship Building
  • Heavy Lifting
  • Deadline Driven
  • Verbal and Written Communication
  • Mobile ordering understanding
  • Order coordination
  • Payment Processing
  • Comparing products
  • Customer Service-Oriented
  • Analytical Thinking
  • Employee Motivation
  • Currency Exchanges
  • Documentation skills
  • Creative Thinking
  • Due diligence
  • Cash Handling
  • Cash distribution

Timeline

Food Lion To-Go Selecting/Staging

Food Lion
06.2024 - Current

Customer Service Representative

A gift for you
01.2007 - 07.2007

Hog Farmer

Pate & Son
01.2004 - 01.2017

GED -

Hobbton High School
Amber Key