Amber King

• Conducted quality reviews of customer information, ensuring accuracy and completeness to meet payer requirements.
• Evaluated received documents to facilitate successful Accounts Receivable processes.
• Assisted customer service representatives in resolving problems to initiate or continue billing.
• Maintained Held Sales by weekly collaboration with customer service representatives to address and correct issues.
• Recorded all account-related activities to ensure comprehensive documentation.
• Reviewed medical supply tickets, verifying insurance details and demographics.
• Verified CMN (Certificate of Medical Necessity) orders to ensure alignment with doctors' prescriptions.
• Checked for required authorizations and requested them from the center or attached them to the chart.
• Reviewed and completed each ticket for submission to insurance.
• Demonstrated proficiency in HCPC codes and diagnostic codes.

• Patient Workflow Management:Efficiently managed the entire patient workflow, including scheduling within dentists' parameters and appointment follow-through.
  Demonstrated proficiency in handling various tasks, such as answering phones, verifying insurance, and ensuring patient satisfaction.
  Utilized EPMS dental/office software and showcased the ability to adapt and learn multiple medical/dental software platforms.
• Appointment Coordination:Scheduled patient appointments and procedures, ensuring alignment with dentists' schedules and patient preferences.
• Patient Communication:Answered phones, routed patient calls, and confirmed patient appointments, contributing to effective and responsive communication.
• Patient Check-In:Managed the check-in process for dental patients, ensuring a smooth and organized experience.
• Insurance Verification:Verified patient insurance, maintaining accuracy in patient records and facilitating billing processes.
• Room Maintenance:Conducted cleaning of patient rooms after appointments, ensuring a hygienic and welcoming environment.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Took copayments and compiled daily financial records.
• Assisted patients in filling out check-in and payment paperwork.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Patient Interaction:Answered phones for both Ob/Gyn and dental, ensuring prompt and courteous service.
  Checked in patients for Ob/Gyn and dental, providing a welcoming and organized experience.
  Conducted Medicaid eligibility checks for Ob/Gyn and dental patients.
  
• Appointment Coordination:Called and confirmed patient appointments, contributing to effective scheduling and reduced no-shows.
  Checked in patients and scheduled new appointments, managing the front desk efficiently.
  
• Billing Responsibilities:Handled dental billing processes, ensuring accurate and timely claims submissions.
  

• Chairside Assistance:Provided chairside assistance to multiple clinic dentists, including tasks such as taking X-rays.
  Managed the entire patient workflow, from scheduling within dentists' parameters to appointment follow-through.
  Answered phones and facilitated billing processes, showcasing multitasking abilities.
  
• Software Proficiency:Utilized Dentrix software for dental operations, ensuring smooth and accurate documentation.
  Demonstrated proficiency in NextGen medical software for scheduling appointments for medical providers.
  

• Cleaning Services: Cleaned residential and commercial spaces according to client specifications.
  Ensured high standards of cleanliness and satisfaction for clients.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

• Activities of Daily Living:Assisted with activities of daily living in accordance with specific assignments provided by the supervisor.
  
• Client Supervision:Supervised clients during activities to ensure their safe functioning.
  
• Meal Preparation:Prepared meals in accordance with the dietary needs and preferences of the client.
  
• Policy Compliance:Maintained compliance with all At Home Health policies, procedures, and guidelines.
  
• Legal Compliance:Ensured compliance with all state and federal laws and regulatory requirements.
  
• Reporting and Monitoring:Immediately reported to the supervisor all significant changes in the client's environment, behaviors, and circumstances.
  Monitored the client's environment, identifying and addressing potential safety hazards promptly.
  

Outbound Customer Service Representative |

• Successfully managed the Verizon Fiber Optic contract, ensuring customer satisfaction and adherence to service level agreements.
• Conducted outbound calls to proactively address customer needs, resolve issues, and provide information about products and services.
• Collaborated with cross-functional teams to escalate and resolve complex customer inquiries.

Inbound Customer Service Representative

• Delivered excellent customer service through inbound voice channels, assisting customers with basic online functions such as password resets, registrations, and online bill pay.
• Demonstrated strong communication skills in addressing customer concerns and providing clear and concise information.
• Achieved consistently high customer satisfaction ratings in performance evaluations.
• Met established attendance expectations and team revenue goals to achieve company objectives.
• Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.