AMBER KINGERY
GREENWOOD,IN
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and problem-solving, able to quickly analyze and address customer concerns. Utilizes a service-oriented approach and understands the unique desires of each customer to provide tailored solutions that meet their needs and foster long-term loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Early Out Patient Advocate
RevOne Companies
10.2014 - 05.2016
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Use computers for various applications, such as database management or word processing
- Complete forms in accordance with company procedures
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Create, maintain, and enter information into databases
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, and mail
- Receive payments and post amounts paid to customer accounts
- Advise customers of necessary actions and strategies for debt repayment
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Answer customer questions regarding problems with their accounts
- Record information about financial status of customers and status of collection efforts
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
Customer Service Representative
Renaissance
04.2018 - 11.2019
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
The WellFund Patient Advocate
RevOne Companies
11.2016 - 04.2018
- I assist patients with applications for health insurance by completing applications for Medicaid as well as Marketplace coverage
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Exceptional customer service and organizational skills
- Updated HIPPA and red flag training
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as personal documents, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Provide training and orientation to new staff
- Add insurance coverage to patient accounts
New Business Representative
RevOne Companies
05.2016 - 11.2016
- Use computers for various applications, such as database management or word processing
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Complete forms in accordance with company procedures
- Locate and attach appropriate files to incoming correspondence requiring replies
- Conduct searches to find needed information, using such sources as the Internet
- Manage projects or contribute to committee or team work
- Learn to operate new office technologies as they are developed and implemented
Customer Service Representative
Sykes
11.2019 - 06.2020
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction.
- Attended business conferences, maintaining favorable business connections, identifying leads and promoting brand to potential customers.
- Stayed current on company offerings.
Private Personal Assistant
Private Individual
06.2020 - 07.2023
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Kept detailed track of household and maintenance inventory and schedules.
- Provided assistance with medication management.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Maintained appropriate filing of personal and professional documentation.
- Helped clients to maintain independence and quality of life.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Maintained entire family's schedule and organized events.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Developed and implemented activities to improve clients' quality of life.
- Developed and implemented individual care plans tailored to needs of each client.
- Provided emotional support and companionship to clients.
- Facilitated transportation to and from appointments.
- Encouraged clients to take part in activities tailored to individual needs.
- Coordinated appointments with medical professionals.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Used discretion when handling confidential information.
Dietary Prep Cook/Aide
Cardon and Associates
07.2023 - 11.2023
- Trained and assisted new kitchen staff members.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Managed opening and closing shift kitchen tasks.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Maintained food safety and sanitation standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Adjusted recipes based on ingredient availability or resident request.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Monitored food quality and presentation to maintain high standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Measured and mixed ingredients according to precise recipes for best results.
- Followed strict standards for food handling and safety, minimizing risks to residents.
Education
High School Diploma -
Stratford Career Institute
Mont-Royal, QCSkills
- English Language Writing
- Active Listening
- Customer and Personal Service
- Reading Comprehension
- Speaking
- Time Management
- Computers and Electronics
- Critical Thinking
- Judgment and Decision Making
- Active Learning
- Complex Problem Solving
Accomplishments
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
- Created database of all patient support actions to maximize compliance and reduce errors.
Certification
None
Languages
English
Native or Bilingual
Timeline
Dietary Prep Cook/Aide
Cardon and Associates
07.2023 - 11.2023
Private Personal Assistant
Private Individual
06.2020 - 07.2023
Customer Service Representative
Sykes
11.2019 - 06.2020
Customer Service Representative
Renaissance
04.2018 - 11.2019
The WellFund Patient Advocate
RevOne Companies
11.2016 - 04.2018
New Business Representative
RevOne Companies
05.2016 - 11.2016
Early Out Patient Advocate
RevOne Companies
10.2014 - 05.2016
High School Diploma -
Stratford Career Institute