Amber Kingsland
Gresham,OR
Summary
I am a detail-oriented, motivated Clinic Supervisor who possesses strong leadership skills. I lead by example and strive to have a team that fosters customer service excellence as well as best practice.
Overview
19
19
years of professional experience
Work History
Clinic Supervisor
The Oregon Clinic OBGYN
Portland, Oregon
05.2024 - Current
- Delegated tasks to staff members and monitored progress.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Ensured patient satisfaction by effectively coordinating with healthcare staff.
- Led staff meetings to communicate updates, gather feedback, and discuss strategies.
- Recruited and hired medical and facility staff.
- Ensured adherence to safety protocols among the medical team.
- Performed regular performance assessments for team, pinpointing growth opportunities.
- Collaborated with other departments within the organization to coordinate care plans for patients.
- Enabled efficient conflict resolution among team members, upholding high conduct standards.
- Resolved billing issues with insurance companies or other third-party payers as needed.
- Supervised and managed all front office staff, including hiring and training new employees.
- Monitored inventory levels of medical supplies used in the front office.
- Implemented strategies to increase efficiency within the practice's workflow processes.
- Provided customer service to patients by addressing inquiries, concerns, and complaints in a timely manner.
- Scheduled appointments for patients in accordance with office guidelines.
- Tracked patient satisfaction surveys to assess quality of care provided by physicians.
- Prepared reports on daily operations of the front office to track progress and identify areas of improvement.
- Developed policies for patient check-in and check-out procedures.
Operations Manager
State Farm
West Linn, Oregon
01.2024 - 05.2024
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Front Office Supervisor
Compass Oncology
Portland, OR
04.2018 - 01.2024
- Organized weekly schedules.
- Completed timely payroll processing each week.
- Oversaw the process of evaluating and rewarding employees annually.
- Provided valuable insight and feedback during job applicant assessments.
- Mentored and coached new employees, and delivered constructive feedback to increase understanding of job duties.
- Planned and facilitated monthly Front Office meetings.
- Supported front office by scheduling patients daily.
- Addressed and rectified issues for clients and customers.
- Coordinated with other departments to ensure smooth operations.
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
Lead Medical Assistant
Compass Oncology
Portland, OR
04.2012 - 04.2018
- Set standard of excellence through personal example.
- Coordinated weekly MA schedules to ensure smooth operations.
- Documented vital signs and reviewed patient medical history.
- Organized, maintained cleanliness, and replenished stock in examination rooms.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Supported providers with in-office procedures such as bone marrow biopsies.
- Administered injections, conducted EKGs, and assisted wound care.
Medical Assistant
Legacy Surgical Oncology
Gresham, OR
03.2011 - 04.2012
- Guided patients to exam rooms, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Pre-Certifications for patients surgeries.
- Scheduled pre-op and post-op appointments.
- Wound care.
- Obtained prior authorizations for diagnostic scans.
- Triaged patient calls.
- Helped coordinate and organize OR time, sometimes with multiple surgeons.
- Ordered and stocked exam rooms.
- Assisted surgeon in OR with sentinel node dye and dissection.
- Assisted surgeon in OR with wound care.
Medical Assistant
Compass Oncology
Portland , OR
06.2006 - 03.2011
- Guided patients to exam rooms, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Was responsible for coordinating educational program dinners and lunches for continued education for RN's, MA's and providers.
Education
Associate of Science -
University of Phoenix
Tempe, AZ04.2012
Medical Assistant Certification -
Everest College
Vancouver, WA08.2004
Bachelor of Science - Health Administration Management
University of Phoenix
Tempe, AZSkills
- Trained with Epic (Legacy & Providence)
- Trained with Centricity
- Motivating leader
- Oriented to team collaboration
- Strong patient service
- Planning and organization
- Employee management
- Analytical thinker and problem-solver
- Detail-oriented
- Exceptional verbal & written skills
- Training and coaching
- Staff scheduling &
- Conflict management
- Customer relations
- Time Management
- Employee Recruitment and Hiring
- Employee Performance Evaluations
Timeline
Clinic Supervisor
The Oregon Clinic OBGYN
05.2024 - Current
Operations Manager
State Farm
01.2024 - 05.2024
Front Office Supervisor
Compass Oncology
04.2018 - 01.2024
Lead Medical Assistant
Compass Oncology
04.2012 - 04.2018
Medical Assistant
Legacy Surgical Oncology
03.2011 - 04.2012
Medical Assistant
Compass Oncology
06.2006 - 03.2011
Associate of Science -
University of Phoenix
Medical Assistant Certification -
Everest College
Bachelor of Science - Health Administration Management
University of Phoenix
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