Amber Kingsmill
Summary
Experienced HR professional with expertise in global accommodations guidelines, impactful listening tours, and providing vital support during high-volume periods. Specializing in employee onboarding and accommodations assistance, I possess comprehensive knowledge of HR management. Skilled in navigating complex regulations, leading projects, and managing competing priorities in fast-paced environments. Recognized for exceptional communication, interpersonal, and customer service skills, with a strong focus on detail and organizational efficiency. Leveraging 2 years of diverse HR experience and 7 years of legal expertise to drive compliance and enhance employee satisfaction.
Overview
9
9
years of professional experience
Work History
Employee Advocacy Intern
PayPal
Chicago
05.2022 - 12.2022
- Conducted market research on competitors' employee offerings and analyzed PayPal’s scoring on the Disability Equality Index (DEI) to identify areas for improvement
- Conducted internal interviews with key stakeholders (Employee Central, EA, Site HRBP) to gather insights and inform policy development
- Drafted legal questions for guidelines and prepared draft accommodations guidelines to ensure compliance and clarity
- Collaborated with the Thrive Leadership team and presented the project scope to HR PMO delivery partners
- Partnered with Talent Acquisition (TA) to integrate accessibility into TA practices and trained managers on handling accommodations requests
- Served as a Disability Champion, conducting interviews visible on PayPal.com, and engaged with PayPal employees with disabilities to improve their experience
- Developed a training deck for site HRBPs to train local managers on handling accommodations requests
- Created comprehensive Global Accommodations guidelines and an Accessible Bridge Page
- Established best-in-class inclusive TA practices
- Established clearly defined policies for accommodations, ensuring consistency and transparency across the organization
- Designated consistent owners for routine and complex accommodations, streamlining processes and reducing touchpoints
- Developed a clear, global approach to handling accommodations, enhancing employee experience and satisfaction
- Clarified roles and responsibilities, improving efficiency and accountability within the organization
- Improved the overall experience for employees needing accommodations, fostering a more inclusive and supportive work environment
PBP Enablement - HR Associate
PayPal
Chicago
01.2023 - Current
- Provided Overflow Support During High-Volume Periods
- Assisted Enablement partners during high-volume work periods to ensure smooth and efficient operations
- Took on additional responsibilities to alleviate workload pressures, allowing PBPs to focus on strategic tasks
- Enhanced team productivity and efficiency by ensuring critical tasks were completed on time
- Improved overall workflow and reduced stress levels among PBPs, contributing to a more balanced and effective work environment
- Enabled PBPs to concentrate on high-value strategic initiatives, ultimately benefiting the organization’s long-term goals
Rotational HR Program - University Feedback Loops
PayPal
Chicago
- Built Innovative Feedback Loop and Communication Channels with Academic Institutions
- Developed and maintained robust communication channels with academic institutions to articulate our hiring philosophy, recruitment processes, timelines, and role requirements
- Collaborated closely with Career Services Professionals to provide strategic insights on student success and areas for student development
- Facilitated inclusive environments by connecting stakeholders and fostering the exchange of perspectives and feedback
- Conducted regular meetings with hiring managers and university career services to optimize navigation paths and ensure effective collaboration
- Strengthened relationships with academic institutions, resulting in a more robust pipeline of qualified candidates
- Enhanced the company's ability to attract top talent by aligning recruitment strategies with the needs and expectations of academic partners
- Improved the quality of new hires through targeted feedback and support, leading to higher performance and retention rates
- Promoted a culture of inclusivity and continuous improvement, positively affecting overall employee morale and engagement
Listening Tour - GTA
PayPal
Chicago
- Led GTA Listening Tour to Enhance Collaboration and Resource Comfort
- Orchestrated a comprehensive listening tour across all groups within GTA (Global Talent Acquisition) to foster improved collaboration and assess comfort levels with tools and resources
- Developed pre-meeting readings, formulated core discussion questions, and designed meeting structures tailored for recruiters, coordinators, and managers
- Facilitated open dialogues to gather insights on enhancing teamwork and optimizing resource utilization within GTA
- Strengthened interdepartmental collaboration, leading to more streamlined processes and improved efficiency in talent acquisition operations
- Identified areas for enhancement in tools and resources, resulting in tailored improvements that better support team productivity and satisfaction
- Fostered a culture of feedback and continuous improvement, enhancing employee engagement and retention within GTA
- Aligned team goals and strategies more closely with organizational objectives, contributing to overall business growth and success
Onboarded and Supported Chicago Interns
PayPal
Chicago
- Managed the end-to-end onboarding process for Chicago-based interns, ensuring a smooth and welcoming transition
- Conducted comprehensive orientation sessions to familiarize interns with company policies, culture, and resources
- Organized and hosted a series of intern events, including networking sessions, professional development workshops, and team-building activities
- Acted as the primary point of contact for interns, addressing and resolving their questions and concerns throughout their 12-week tenure
- Facilitated effective communication between interns and various departments to enhance their learning experience and integration into the company
- Provided ongoing support and guidance, helping interns navigate their roles and responsibilities within the organization
- Improved intern satisfaction and engagement, leading to higher retention rates and positive feedback
- Enhanced the overall intern experience, contributing to PayPal's reputation as an attractive employer for top talent
- Fostered a collaborative and inclusive work environment, promoting better integration and productivity among interns
- Supported the development of future full-time employees by providing a strong foundation and clear understanding of company operations and culture
EL&D
PayPal
Chicago
- Spearheaded In-Person Onboarding for San Jose and Chicago
- Organized comprehensive in-person onboarding experiences for new hires in San Jose and Chicago, enhancing the onboarding process and improving new hire integration
- Collaborated with benefits, HR, facilities, and global communications teams to coordinate seamless onboarding logistics
- Sent out personalized invites to all new hires and hiring managers, ensuring clear communication and engagement from the outset
- Developed and implemented a detailed facilitator guide to standardize onboarding procedures and enhance the consistency of the onboarding experience
- Managed day-of logistics, ensuring smooth execution of onboarding events and addressing any real-time challenges
- Facilitated the Chicago Embark Experience, guiding new hires through their onboarding journey and ensuring a supportive and informative transition
- Collected and analyzed post-Embark data to identify areas for improvement, contributing to continuous enhancement of the onboarding process
- Improved new hire satisfaction and retention rates by creating a structured and supportive onboarding experience
- Enhanced cross-functional collaboration, leading to more efficient onboarding processes and better resource utilization
Paralegal
Deer, Stone, Maya
Chicago, IL
03.2016 - 01.2022
- Managed client calendars handled high call volumes, and organized mailings to ensure efficient client communication
- Analyzed legal documents, discoveries, and contracts, supporting case preparation and strategy
- Filed pleadings and paperwork with court clerks, meeting strict deadlines and maintaining case timelines
- Trained office staff on procedures and case-specific duties, optimizing workflow efficiency
- Conducted client interviews, obtained vital case information, and supported associates in case preparation
- Managed contract intake and reviewed large vendor agreements, ensuring compliance and cost efficiency
- Maintained litigation databases, Excel spreadsheets, and contract databases for streamlined case management
- Investigated copyright infringements and trademarks to support ongoing litigation
Paralegal
Patton & Ryan LLC
Chicago, IL
08.2015 - 03.2016
- Conducted legal and factual research, including records research and analysis of judicial decisions and statutes
- Prepared legal documents such as briefs, pleadings, and contracts, ensuring accuracy and compliance
- Organized and tracked case files, built and maintained databases, and coordinated subpoena services
- Assisted in trial preparation, including organizing exhibits and supporting courtroom activities
Education
Bachelor’s Degree - Human Resource Management
North Central College
12.2023
Paralegal Certificate - Paralegal Studies
College of DuPage
05-2014
Associate of Applied Science - Business Management
Triton College
05.2010
Skills
- Global accommodations guidelines
- Providing crucial support during high-volume periods
- Employee onboarding and accommodations assistance
- Lead projects efficiently, handling multiple priorities in a fast-paced environment
- Navigating complex regulations and policies
- Project management
- Managing competing priorities
- Communication skills
- Handling of confidential HR matters and assist in preparing legal reports
- Interpersonal skills
- Detail-oriented
- Organizational efficiency
- Legal expertise
- Compliance
- Policy development
- Training and development
- Inclusive practices
- Resource utilization
- Cross-functional collaboration
- Schedule and coordinate meetings with stakeholders, ensuring alignment and clarity
- Case management
- Legal research
- Document analysis
- Workflow optimization
- Legal and factual research
- Collaboration
- Verbal Communication
PayPal On Site Engagement
- 312 Chicago Member - Chicago Culture Crew Member
- Community Impact Chicago Core Team Member
Timeline
PBP Enablement - HR Associate
PayPal
01.2023 - Current
Employee Advocacy Intern
PayPal
05.2022 - 12.2022
Paralegal
Deer, Stone, Maya
03.2016 - 01.2022
Paralegal
Patton & Ryan LLC
08.2015 - 03.2016
Rotational HR Program - University Feedback Loops
PayPal
Listening Tour - GTA
PayPal
Onboarded and Supported Chicago Interns
PayPal
EL&D
PayPal
Bachelor’s Degree - Human Resource Management
North Central College
Paralegal Certificate - Paralegal Studies
College of DuPage
Associate of Applied Science - Business Management
Triton College