Amber Kinney
Perry,OH
Summary
Functional Office Nurse delivers health care and patient care management while providing high-quality customer service to patients and visitors. Skilled in obtaining and recording vital signs, performing blood draws, injections, rooming patients and assisting providers with patient care. Serves as nursing resource for clinical staff to support scheduling and competency oversight of clinicians.
Overview
14
14
years of professional experience
Work History
Licensed Practical Nurse
UH Chardon Family Practice
08.2020 - Current
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
Customer Service Representative
Fitworks Corporate Offices
12.2010 - 06.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Medical Assistant
Hanna, Wang & Ezziddin INC
01.2010 - 12.2010
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Licensed Practical Nurse - Nursing
Northern Career Institute
Eastlake, OH07.2019
Medical Assistant - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
Mentor, OH12.2010
Skills
- CPR BLS Certified
- Patient Intake
- Emergency Response
- Family Communication
- Physical Assessment
- Clinical Documentation
- Care Planning
- Vital signs
- HIPAA Compliance
- Immunization Administration
- Documenting intake
- Compassionate Care
- Pediatric Care
- Patient Care
- Vital signs monitoring
Timeline
Licensed Practical Nurse
UH Chardon Family Practice
08.2020 - Current
Customer Service Representative
Fitworks Corporate Offices
12.2010 - 06.2019
Medical Assistant
Hanna, Wang & Ezziddin INC
01.2010 - 12.2010
Licensed Practical Nurse - Nursing
Northern Career Institute
Medical Assistant - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
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