Amber Kitchens, BSBA, NREMTB

• Oversees 2 hospital operations, 11 post-acute operations, 2 sub-acute operations, and 3 hospice operations.
• Risk Management
• Compliance training
• FMLA Oversight
• Maintains and monitors daily hospital census.
• Monitors all observation patient’s admission status, OBS vs INPT.
• Physician Scheduling, Nurse Practitioner Scheduling
• MD/APRN/IPA Credentials
• Monitors, records, and reports all metrics data, including GMLOS, ADT, Variances, Pharmaceutical usage, avoidable days.
• Compiles data for quarterly joint operations meetings, presents metrics, accountability.
• Markets services provided for continued growth to local facilities, physician offices, etc.
• Compiles daily data for trends/statistics.
• Responsible for overseeing death certificate completions through Texas State Electronic Registry (TxEver)
• AR/AP status, oversight of operations
• Audits physician billing, captures missing charges
• Responsible for contract drafts, negotiations, ultimate approval
• Payroll Processing
• Avoided reoccurrence of preventable conditions by educating patients on important lifestyle choices.
• Initiated interaction with primary care physicians to determine admission and discharge plans for patients.
• Reduced patient loads through balanced treatment plans involving minimizing length of hospital stays and implementing effective at-home and specialist care.
• Coordinated patients' admissions and discharges, working closely with family members and case managers to line up any additional care needs.
• Helped coordinate responses to emerging public health issues involving hospital care and managed smooth implementation with residents and staff.
• Responded to pharmacy calls, phone messages and voicemails and signed discharge summaries to maintain files with updated information.
• Phoned in prescriptions to preferred pharmacies and assisted with processing medical assistance applications to handle patient pharmacy and payment needs.

Emergency Department Physicians Program Implementation Administrator

• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Conducted equipment checks to maintain continuous and safe operation.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Controlled wounds, prepping patients for advanced treatments and maintaining conditions.
• Communicated with patients about pain, comfort, and needs of medical care.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Evaluated patient histories to assess and prioritize levels of care.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
• Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
• Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
• Trained EMTs in basic life support skills, oxygen therapy, and wound care.
• Administered treatments in critical situations with accuracy, safety and speed.
• Provided education to familiarize patients with medical treatments and self-care.
• Administered CPR, oxygen and other life-saving medical treatments.
• Assisted with lifting and moving patients.
• Followed all safety protocols and took necessary precautions while providing care.
• Delivered emotional support to patients and families.
• Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
• Assessed medical conditions of patients in hospital settings.
• Applied immobilization measures.
• Collaborated with medical doctors and other healthcare professionals.
• Trained new EMTs on proper protocols and procedures.
• Utilized communication devices to maintain contact with supervisors.
• Observed patient behavior to report changes to medical personnel.
• Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
• Conducted patient intake and triage procedures.
• Educated public on emergency medical services.
• Provided patient families with post-medical care instructions.
• Performed medical tests and collected samples for laboratory analysis.