Amber Kitzman
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Digital Sales Executive
ADP
10.2024 - Current
- Continuously refined personal sales approach based on feedback from managers and colleagues, leading to increased close rates over time.
- Conducted market research to identify emerging trends, sharing insights with teammates for continuous improvement initiatives.
- Expanded client base through targeted prospecting and strategic relationship building.
- Enhanced customer retention through consistent follow-up and attentive account management.
- Streamlined sales processes, improving efficiency and reducing time spent on administrative tasks.
- Negotiated contracts with new clients, securing favorable terms that led to long-term business relationships.
- Used cold calling to reach out to local business owners needing new advertising products and services.
- Made outbound calls to existing customers to upsell advertising packages.
Bartender
Chela's Latin Cuisine
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Veterinary Technician
VCA Valley Animal Hospital and Emergency
06.2020 - 10.2024
- Lead technician for 5 years
- Effectively managed time-sensitive tasks while maintaining high-quality care.
- Conducted diagnostic tests
- Educated clients on preventive care measures.
- Provided exceptional customer service, addressing client concerns and answering questions.
- Collaborated with technicians to create efficient workflows.
- Scheduled appointments affectively and efficiently based on needs
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Successfully reduced errors in diagnostic testing by maintaining up-to-date knowledge.
- Trained and mentored other staff.
Bartender
Illegal Pete's
03.2018 - 03.2024
- Developed loyal clientele by consistently delivering outstanding service.
- Followed alcohol awareness procedures.
- Reduced wait times by managing the bar area and prioritizing orders.
- Trained new bartenders
- Served high customer volumes.
- Managed cash handling.
- Assisted with staff training.
- Proactively addressed potential conflicts or disturbances among patrons.
- Contributed to a positive work environment.
- Maintained a clean and organized workspace.
Veterinary Technician
PAWS Veterinary Clinic
01.2018 - 05.2020
- Lead technician for 2 years
- Effectively managed time-sensitive tasks by multitasking.
- Conducted diagnostic tests.
- Educated clients on preventive care measures.
- Provided exceptional customer service.
- Provided thorough discharge instructions to clients.
- Developed and facilitated community classes.
- Trained and mentored other staff.
- Filed and maintained daily records
- Streamlined the workflow process.
- Discussed available services and costs with clients
- Handled challenging behavior
- Contributed to the teams success.
Bartender
LJ'S Sports Tavern and Grill
03.2017 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties.
- Contributed to a positive work environment.
- Maintained a clean and organized workspace.
- Increased customer satisfaction scores
- Reduced wait times for drinks by efficiently prioritizing orders.
- Trained new bartenders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions.
- Participated in promotional events.
- Cultivated strong relationships with repeat customers.
- Assisted with inventorying beverage stock and bar supplies.
Veterinary Technician
Spartan Animal Hospital
07.2016 - 12.2017
- Internship then hired on
- Effectively managed time-sensitive tasks.
- Monitored post-operative recovery processes.
- Educated clients on care measures.
- Provided exceptional customer service.
- Collaborated with technicians to create efficient workflows.
- Provided thorough discharge instructions.
- Went over available services and costs with clients.
- Improved patient care
- Collected and prepared specimens for laboratory testing.
- Trained and mentored other staff and students.
Server / Bartender
Texas Roadhouse
05.2013 - 02.2017
- Demonstrated strong multitasking skills.
- Focused attention to customer needs.
- Worked with POS system
- Collaborated with team members during busy shifts.
- Provided attentive service during high-volume periods.
- Assisted in training new hires.
- Maintained clean and organized dining areas.
- Developed strong rapport with regular customers.
- Increased sales with upselling techniques
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals.
Assistant / Receptionist
Capital City Vet Clinic
08.2015 - 06.2016
- Help market charitable events and promotional items.
- Effectively managed front desk operations.
- Increased client retention.
- Maintained an organized filing system.
- Streamlined administrative tasks.
- Contributed to overall team productivity.
- Collaborated with team members to plan office events.
- Provided training for new receptionist staff members.
- Supported office management team.
- Developed strong relationships with clients and colleagues.
- Multiple tasked while maintaining professional.
- Enhanced reputation by maintaining professionalism during all interactions with clients, vendors, and team members.
- Handled cash transactions and maintained sales.
- Corresponded with clients through email, telephone, or postal mail.
- Answered questions and addressed, resolved, or escalated issues.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
AAS Veterinary Technology -
Globe University-Madison East
Madison, WI06.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
- Relationship building
- Sales Techniques
- Performance Improvement
- Guest Relations Management
- Team Leadership
- Digital branding strategies
- Sales strategy development
- Upselling and cross selling
Timeline
Digital Sales Executive
ADP
10.2024 - Current
Bartender
Chela's Latin Cuisine
03.2024 - Current
Veterinary Technician
VCA Valley Animal Hospital and Emergency
06.2020 - 10.2024
Bartender
Illegal Pete's
03.2018 - 03.2024
Veterinary Technician
PAWS Veterinary Clinic
01.2018 - 05.2020
Bartender
LJ'S Sports Tavern and Grill
03.2017 - 12.2017
Veterinary Technician
Spartan Animal Hospital
07.2016 - 12.2017
Assistant / Receptionist
Capital City Vet Clinic
08.2015 - 06.2016
Server / Bartender
Texas Roadhouse
05.2013 - 02.2017
AAS Veterinary Technology -
Globe University-Madison East
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