Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Klein

Summary

Dispatch manager with over 20 years of experience in logistics and operations management. Skilled in optimizing routes, managing teams, and ensuring efficient delivery schedules. Strong focus on team collaboration, dependable in adapting to changing needs, and results-driven. Known for effective communication, problem-solving, and organizational skills essential for high-stakes environments.


Overview

17
17
years of professional experience

Work History

Dispatch Manager

Pasha Group
07.2025 - Current
  • Reduced response times with effective dispatcher training and timely decision making.
  • Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
  • Developed contingency planning process for unexpected delays, minimizing impact on delivery schedules.
  • Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
  • Provided detailed reports to management on dispatch operations, identifying areas for improvement.
  • Managed team of dispatchers, fostering collaborative environment to meet delivery targets.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.

Dispatch Manager

MacMillan Piper
06.2021 - 07.2025
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Reported to management operational activities and maintained current records.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role.
  • Optimized resource allocation to minimize costs while maintaining high service levels.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Maintained compliance with transportation regulations, avoiding costly fines and delays.
  • Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.

Class A CDL Owner Operator

MacMillan Piper
09.2014 - 06.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Class A CDL Driver

Savanah Logistics
01.2009 - 09.2014
  • Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
  • Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
  • Managed time efficiently during multi-stop trips to ensure timely completion of assigned duties within established deadlines.
  • Handled load documentation, obtained signatures, and provided copies to destination staff.
  • Kept in close contact with dispatch team to make quick route adjustments and add new stops.
  • Maintained daily, legible DOT log book and submitted corresponding documents.

Education

Class A CDL Degree - Logistics

Bates Technical College
Tacoma, WA
03-2003

High School Diploma -

Foss High School
Tacoma, WA
06-1991

Skills

  • Phone dispatch

  • DOT compliance

  • Schedule coordination

  • Customer communication

  • Staff training and development

  • Daily reports

  • Transportation

  • Route planning expertise

  • Order data entry

  • Effective communications

  • Distance estimation

  • Workflow planning

Timeline

Dispatch Manager

Pasha Group
07.2025 - Current

Dispatch Manager

MacMillan Piper
06.2021 - 07.2025

Class A CDL Owner Operator

MacMillan Piper
09.2014 - 06.2021

Class A CDL Driver

Savanah Logistics
01.2009 - 09.2014

Class A CDL Degree - Logistics

Bates Technical College

High School Diploma -

Foss High School

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