Amber Klinesmith
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual proficient in day-to-day operations, time management and communication. Committed to leaving great, lasting impression.
Overview
14
14
years of professional experience
Work History
Kitchen Staff Member
Bubba's 33
09.2021 - Current
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Monitored food temperatures and quality throughout shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
Server
Bubba's 33
06.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Bartender
Noble Roman's Craft Pizza & Pub
10.2020 - 06.2021
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving alcohol.
- Served high customer volumes during special events, nights, and weekends.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server Assistant/Hostess
Vito Provolone's
04.2019 - 10.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
Shift Lead
Dunkin' Donuts
01.2010 - 01.2014
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, IN05.2009
Skills
- Communication
- Food Preparation & Safety
- Health Code Compliance
- POS Operation
- Table Monitoring and Turnover
- Shift Management
- High-Volume Dining
Licenses
Liquor License
November 2020 - November 2023
Timeline
Kitchen Staff Member
Bubba's 33
09.2021 - Current
Server
Bubba's 33
06.2021 - 09.2021
Server/Bartender
Noble Roman's Craft Pizza & Pub
10.2020 - 06.2021
Server Assistant/Hostess
Vito Provolone's
04.2019 - 10.2020
Shift Lead
Dunkin' Donuts
01.2010 - 01.2014
High School Diploma -
Perry Meridian High School