Amber Klusacek
Brownville,NY
Summary
Experienced administrative professional with a strong foundation in administrative tasks and record-keeping. Proven ability to manage office responsibilities effectively and improve operational efficiency. Skilled in data entry and document management, ensuring a smooth workflow and accuracy. Recognized for reliability and adaptability, promoting a collaborative environment to meet team objectives. Possesses excellent organizational and communication skills, along with a keen attention to detail. Committed to learning and quickly applying new knowledge with proficiency. Has an already established positive relationship with residents, vendors, and the community.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deputy Clerk-Treasurer
Village of Brownville
12.2018 - Current
- Reconcile monthly statements, invoices and expense accounts, keep records accurate, and current.
- Manage payroll processing accurately and efficiently, ensuring employees are paid on time without discrepancies.
- Keep office supplies well organized and sufficiently stocked, place orders promptly to replenish materials before depleted.
- Utilize strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Manage incoming calls professionally, directing callers to appropriate personnel or take detailed messages when necessary.
- Provide quality clerical support through data entry, document management, email correspondence, and oversee operation of office equipment.
- Improve customer satisfaction by promptly answering inquiries and providing accurate information.
- Input data into spreadsheets and databases.
- Improve office efficiency by digitizing paper files and organizing digital records.
- Ensure compliance with all regulatory requirements by conducting regular audits of office procedures.
- Manage schedules, prepare meeting materials, and coordinate communication with board members.
- Work effectively in a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Learns and adapts quickly to new technology and software applications.
- Demonstrates strong organizational and time management skills while managing multiple projects.
- Ensured compliance with local, state, and federal regulations through diligent recordkeeping and timely reporting.
- Reduces outstanding receivables by implementing effective collection strategies and following up on delinquent accounts diligently.
Real Estate Marketing & Graphic Design
Self-Employed
01.2017 - Current
- Increase client base, sales, social media engagement and enhance brand recognition by creating visually appealing marketing materials.
- Deliver high-quality graphic designs for Real Estate Agents and teams throughout the country.
- Utilize advanced software tools such as Adobe Photoshop.
- Develop custom illustrations and graphics tailored to client specifications for diverse platforms, including web, mobile, social media, email campaigns, and print collateral.
- Create logos for various organizations.
- Process applications and paperwork in accordance with state and federal laws.
- Ensure the compliance of paperwork and submit for a smooth closing and appropriate commissions.
Technical Support Representative
Verizon Wireless
01.2010 - 09.2010
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
High School Diploma -
General Brown High School
Dexter, NY06.2005
Associate of Arts - A.A. Humanities And Social Sciences
Jefferson Community College
Watertown, NY05.2007
Continued Education - Photography & Graphic Design
Onodoga Community College
Onodoga, NY2013
Skills
- Teamwork and Collaboration
- Time Management abilities
- Reliability
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Professionalism
- Payroll Processing
- Processing payments
- Cash Management
- Excel proficiency
- Continuous Improvement
- Due diligence
Certification
- Notary Public License - New York State
- Licensed Real Estate Salesperson - New York State
Timeline
Deputy Clerk-Treasurer
Village of Brownville
12.2018 - Current
Real Estate Marketing & Graphic Design
Self-Employed
01.2017 - Current
Technical Support Representative
Verizon Wireless
01.2010 - 09.2010
High School Diploma -
General Brown High School
Associate of Arts - A.A. Humanities And Social Sciences
Jefferson Community College
Continued Education - Photography & Graphic Design
Onodoga Community College
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