Summary
Overview
Work History
Education
Skills
Additional Highlights
Timeline
Generic

Amber Knight

Summary

Results-driven professional with extensive experience in customer advocacy, sales, management, and technical operations. Skilled in leveraging strong communication, problem-solving, and organizational abilities to drive operational efficiency and enhance customer satisfaction. Seeking to contribute expertise in business and technology to a forward-thinking organization.

Overview

11
11
years of professional experience

Work History

Customer Advocate II / Driver

Carvana
Shreveport
07.2021 - Current
  • Implemented technical and functional best practices to support team success and business growth
  • Forecasted scheduling scenarios and developed strategic, executable solutions for operational challenges
  • Led a 6-week training program to onboard new hires, ensuring seamless integration into the team
  • Assisted in recruitment efforts by conducting interviews and evaluating candidates
  • Improved customer satisfaction by streamlining scheduling and problem resolution processes

Customer Service / Manager Trainee

Tower Loan
Shreveport
04.2020 - 06.2021
  • Enhanced operational efficiency by maintaining detailed records of customer accounts and resolving complaints
  • Increased revenue by consistently meeting and exceeding monthly sales quotas
  • Ensured office operations remained within budget by managing supply inventory effectively
  • Delivered exceptional service by collaborating with team members to address and resolve customer concerns

Inside Sales / Parts

United Rentals
Shreveport
06.2017 - 02.2020
  • Managed over 100 industrial construction accounts, ensuring high-quality customer service and satisfaction
  • Reduced company costs by $3,000 annually through the implementation of new filing and organizational systems
  • Negotiated pricing with local suppliers, securing cost-effective solutions for equipment repairs
  • Maintained daily inventory of parts, ensuring availability for urgent equipment needs

Business Administration Intern

School of Business, LSU Shreveport
Shreveport
09.2014 - 06.2017
  • Organized and maintained classroom schedules for the School of Business, ensuring optimal space utilization
  • Coordinated meetings for the dean and academic advisor, ensuring timely attendance and effective communication
  • Provided administrative support to students, faculty, and parents, enhancing the department's operations

Education

Bachelor of Science - Business Administration

Louisiana State University Shreveport
Shreveport, LA
05.2018

Skills

  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Customer Relationship Management (CRM)
  • Data Analysis & Reporting
  • Technical Writing & Documentation
  • Process Improvement & Workflow Optimization
  • Team Leadership & Employee Training
  • Public Speaking & Professional Presentations
  • Negotiation & Conflict Resolution
  • Strategic Planning & Time Management

Additional Highlights

  • Developed strong relationships with clients and colleagues, consistently fostering collaboration and trust.
  • Recognized for excellent leadership and mentoring skills, contributing to team development and performance improvement.
  • Experienced in analyzing data to identify trends and inform strategic business decisions.

Timeline

Customer Advocate II / Driver

Carvana
07.2021 - Current

Customer Service / Manager Trainee

Tower Loan
04.2020 - 06.2021

Inside Sales / Parts

United Rentals
06.2017 - 02.2020

Business Administration Intern

School of Business, LSU Shreveport
09.2014 - 06.2017

Bachelor of Science - Business Administration

Louisiana State University Shreveport

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