Amber Knox
Lubbock,Texas
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
24
24
years of professional experience
Work History
Internal Wholesale Coordinator
Cavender Auto Family
Lubbock, TX
01.2024 - Current
- Performs monthly inventory audits for the seven west texas dealerships to ensure compliance with corporate requirements.
- Coordinates monthly internal used car auction between all seventeen Cavender dealerships.
- Monitors our dealerships cross- sell program, ensuring vehicles sold are stocked into the new dealerships inventory.
- Stays in direct communication with sales and service management teams, accounting department as well as technical personnel regarding inventory changes.
- Provides and monitors used car management access to buying cars through Auction Access.
Service Business Development Manager
Cavender Auto Family
Lubbock, TX
08.2022 - 01.2024
- Managed and implemented operational policies and procedures to ensure efficient business operations.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Prepared reports summarizing operational results against established goals and objectives.
- Monitored team progress towards achieving milestones set forth in project plans.
- Hired and onboarded team members to meet immediate and expected demand.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Client Care Representative
Cavender Auto Family
Lubbock, TX
06.2017 - 08.2022
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Coordinated customer service appointments and follow ups following the appointment
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Generated reports on customer feedback and satisfaction levels.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Answered incoming calls promptly while remaining polite and professional at all times.
- Trained new employees on company policies and procedures.
Health Unit Coordinator
UMC Medical Center
Lubbock, TX
06.2016 - 07.2017
- Updated patient information in electronic systems according to established policies and procedures.
- Greeted visitors and directed them to the proper area of the office.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Prepared new patient files by entering demographic information into a computer system.
- Provided administrative support to nursing staff as needed.
- Organized patient records, charts, and other documents in an orderly manner.
Customer Service Representative Team Lead
United Supermarkets
Lubbock, TX
06.2000 - 05.2010
- Operated cash register to process sales transactions accurately and efficiently.
- Helped maintain a neat appearance of the store's exterior by removing debris from walkways and parking lot.
- Greeted customers and provided assistance with locating items throughout the store.
- Provided customer service including answering questions, resolving complaints, and responding to requests for information.
- Resolved customer complaints promptly in a professional manner.
- Trained new hires on customer service and rotation practices.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Coronado High School
Lubbock, TX05-2004
Skills
- Planning and coordination
- Interpersonal Skills
- Staff Training
- Problem-Solving
- Multitasking
- Active Listening
Timeline
Internal Wholesale Coordinator
Cavender Auto Family
01.2024 - Current
Service Business Development Manager
Cavender Auto Family
08.2022 - 01.2024
Client Care Representative
Cavender Auto Family
06.2017 - 08.2022
Health Unit Coordinator
UMC Medical Center
06.2016 - 07.2017
Customer Service Representative Team Lead
United Supermarkets
06.2000 - 05.2010
High School Diploma -
Coronado High School
Similar Profiles
RYAN MONTGOMERYRYAN MONTGOMERY
Sales Representative at Cavender Auto GroupSales Representative at Cavender Auto Group
Jesus GonzalezJesus Gonzalez
IT Help Desk L2 at Cavender Auto groupIT Help Desk L2 at Cavender Auto group
Christine KoonceChristine Koonce
Parts Manager at Cavender Auto CountryParts Manager at Cavender Auto Country
Vicky PiconVicky Picon
Behavior Support Specialist at Stewart ElementaryBehavior Support Specialist at Stewart Elementary
Matthew "Cole" BarnhillMatthew "Cole" Barnhill
Sales Associate Manager at Next Step TrailersSales Associate Manager at Next Step Trailers