Amber Koep
Fergus Falls,MN
Summary
Experienced Center Manager with a strong background in managing daily operations and overseeing staff to ensure an efficient center while maintaining compliance, increasing efficiency, and driving growth. Pursuing new professional challenges and eager for growth and career advancement opportunities.
Overview
16
16
years of professional experience
Work History
Center Manager
Lincare
08.2021 - Current
- Recruited, hired, and guided center team members to be productive and engaged in work.
- Maintained a professional, organized and safe working environment by enforcing safety protocols.
- Promoted a culture of teamwork through effective leadership and open communication channels.
- Evaluated employee performance and conveyed constructive feedback to improve skills and drive continuous growth.
- Enhanced patient and referral satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Ensured compliance with all regulations and company policies.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Sales Representative
LINCARE
09.2019 - 08.2021
- Provided referral sources with education on products and services through calls, in person visits, and trainings/presentation
- Maintained a consistent and ongoing presence within sales territory during the ever-changing healthcare environment.
- Developed strong relationships with medical professionals, leading to consistent referrals and increased customer base.
Customer Service Representative
LINCRE
03.2015 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge of CPAP masks to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Program Coordinator
DIVINE HOUSE
10.2010 - 11.2014
- Provided training to new staff and ongoing training for team members.
- Monitored clients’ progress to report necessary changes to Program Directors.
- Ensured all documentation was completed accurately and timely.
- Maintained all consumer and household financial.
Direct Support Professional
LAKES HOMES PROGRAM DEVELOPMENT INC.
08.2009 - 05.2017
- Assisted developmentally disabled individuals to foster independence while monitoring safety.
- Enhanced patient wellbeing by supporting participation in recreational activities in the home and community setting.
- Completed data entries in charts and logbooks to document clients’ progress.
Skills
- Operations management
- Compliance monitoring
- Sales management
- Staff development
- Hiring and onboarding
- KPI tracking
- Revenue growth
- Budget control
- Customer service
- Decision-making
- Time management
- Collaboration
Timeline
Center Manager
Lincare
08.2021 - Current
Sales Representative
LINCARE
09.2019 - 08.2021
Customer Service Representative
LINCRE
03.2015 - 09.2019
Program Coordinator
DIVINE HOUSE
10.2010 - 11.2014
Direct Support Professional
LAKES HOMES PROGRAM DEVELOPMENT INC.
08.2009 - 05.2017
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