Amber Kohli
Niagara Falls
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Success Account Manager
SaaS Academy
10.2022 - Current
- Managed over 160+ accounts
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Head of Support Team
SaaS Academy
10.2022 - Current
- Analyzed performance metrics to identify areas of improvement, leading to strategic initiatives that enhanced overall customer experience.
- Enhanced customer satisfaction by implementing effective communication strategies and conducting regular customer feedback analysis.
- Performed supervisory functions, made hiring, demoting and terminating decisions and conducted performance appraisals.
- Recognizes trends and projects that can increase efficiency and productivity.
- Collaborated with cross-functional teams to address customer concerns, ensuring timely resolutions and satisfied clients.
- Oversaw the development of a knowledge base for common customer issues, facilitating consistent support across the team.
Virtual Administrative Account Manager
Richard Williams
01.2019 - 10.2022
- Completed administrative tasks by performing business correspondence, hubspot email announcements, calendar management, travel booking, meeting management, data entry and expenses.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Assist with hiring, onboarding and training new employees.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Update plans to increase efficiency as well as consult with manager with proposed solutions for any problem.
Administrative & Marketing Intern
Simon & Schuster
08.2022 - 10.2022
- Edited classified and unclassified reports and other communications materials to maximize organization, proper grammar usage and clarity.
- Managed submissions incoming and outgoing.
- Efficiently worked across the organization and facilitated cross-org communication and work.
- Managed calendars, meetings and administrative tasks for executives.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Contributed to mock-ups, email campaigns and social media content.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
Nurse
Shalom Manor & Gardens
04.2021 - 04.2022
- Administrative data entry.
- Provide professional guidance, follow-ups, and expert suggestions on any conflicts.
- Supervised and managed 20+ staff while maintaining office, emails, charting, and floor of 40+ patients.
- Took initiative to mentor students.
Education
Associate of Science - Life Sciences
Niagara College Canada
Welland, ON12.2019
Associate of Science - Nursing
Niagara College Canada
Welland, ON01.2021
Skills
- Hubspot
- Slack
- GitHub
- Team Management
- Customer Support
- Database Management
- Account Management
- Technical Support
- Data Entry
- Salesforce
- Schedule Management
- Membership renewals
Certification
- RevOps Hubspot Certification
- CPR & First Aid - Health Care Professional
- NCLEX - RPN
Timeline
Customer Success Account Manager
SaaS Academy
10.2022 - Current
Head of Support Team
SaaS Academy
10.2022 - Current
Administrative & Marketing Intern
Simon & Schuster
08.2022 - 10.2022
Nurse
Shalom Manor & Gardens
04.2021 - 04.2022
Virtual Administrative Account Manager
Richard Williams
01.2019 - 10.2022
Associate of Science - Life Sciences
Niagara College Canada
Associate of Science - Nursing
Niagara College Canada
Similar Profiles
Michael BeckerMichael Becker
Head of Content and Community at SaaS AcademyHead of Content and Community at SaaS Academy
Melissa (Mel) MoisanMelissa (Mel) Moisan
HR Specialist at SaaS Academy with Dan MartellHR Specialist at SaaS Academy with Dan Martell
Kanika KaushalKanika Kaushal
Senior Talent Acquisition Specialist at SaaS LabsSenior Talent Acquisition Specialist at SaaS Labs
SUCHARITA SHARMASUCHARITA SHARMA
Server Assistant at FLAVORS&SPICES INC.Server Assistant at FLAVORS&SPICES INC.
Idris Adebayo AdigunIdris Adebayo Adigun
Buy now, pay later plans at NABuy now, pay later plans at NA