Amber Kozel
Hartshorne,OK
Summary
Customer-focused candidate with excellent communication and interpersonal skills. Organized and dependable, successful at managing multiple priorities with a positive attitude. Eager to create a warm and inviting atmosphere, willing to take on added responsibilities to meet team goals. Poised to make a valuable contribution in any role.
Overview
5
5
years of professional experience
Work History
Receptionist
Caring Hands Healthcare Centers
McAlester, OK
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Home Living Staff
Jones Academy
Hartshorne, OK
05.2023 - 10.2023
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Drop Count Associate
Choctaw Casino & Resort
McAlester, OK
05.2022 - 05.2023
- Counted cash and casino chips to accurately reconcile transaction reports.
- Handled money, tickets and chips.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Hand and machine-counted large cash values.
Carhop Server
Sonic Drive-In
Wilburton, OK
01.2022 - 05.2022
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
Carhop Server
Sonic Drive-In
Krebs, OK
03.2021 - 01.2022
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
Hostess
Brinker International, Chili's Grill & Bar
McAlester, OK
08.2020 - 03.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Mcalester High School
Mcalester, OK05.2021
Skills
- Clean Living Spaces
- Supporting Daily Living Needs
- Guest Accommodations
- Customer Service
- Willing to Learn
- Currency Counting
- Customer Satisfaction
- Professional Communication
- Telephone skills
- Time management
- Phone etiquette
- Organization skills
Timeline
Receptionist
Caring Hands Healthcare Centers
10.2023 - Current
Home Living Staff
Jones Academy
05.2023 - 10.2023
Drop Count Associate
Choctaw Casino & Resort
05.2022 - 05.2023
Carhop Server
Sonic Drive-In
01.2022 - 05.2022
Carhop Server
Sonic Drive-In
03.2021 - 01.2022
Hostess
Brinker International, Chili's Grill & Bar
08.2020 - 03.2021
High School Diploma -
Mcalester High School