Amber Krauza

• Oversee daily restaurant operations, ensuring efficiency and profitability

• Manage and train staff, including hiring, scheduling, and performance evaluations

• Maintain high standards of customer service and resolve guest complaints

• Monitor inventory levels and coordinate with vendors for food and supply orders

• Ensure compliance with health, safety, and sanitation regulations

• Develop and implement marketing strategies to drive sales and customer engagement

• Analyze financial reports, control costs, and maximize revenue

• Enforce company policies and maintain a positive work environment

• Identifying customer needs and recommending appropriate insurance products

• Cross-selling or upselling additional policies (auto, home, life, etc.)

• Following up with leads and existing customers to maintain relationships

• Maintaining accurate customer records in CRM systems

• Ensuring compliance with State Farm policies and industry regulations

• Supporting agents with paperwork and policy documentation

• Identifying customer needs and recommending appropriate insurance products

• Cross-selling or upselling additional policies (auto, home, life, etc.)

• Following up with leads and existing customers to maintain relationships

• Supervise store operations, including sales, inventory management, and staff performance
• Hire, train, and schedule employees to ensure smooth daily operations
• Oversee cash handling procedures and ensure financial accuracy
• Maintain proper stock levels by managing vendor relationships and ordering inventory
• Ensure compliance with local and state regulations, including alcohol/tobacco sales
• Handle customer concerns and provide excellent service to enhance store reputation
• Monitor sales trends and implement strategies to increase profitability
• Maintain store cleanliness, organization, and safety standards
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

• Assisted in developing menus featuring seasonal ingredients from local suppliers.
• Restocked beer and liquor regularly and after special events.
• Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
• Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
• Coached staff on strategies to enhance performance and improve customer relations.
• Maintained accurate records of liquor inventory and purchases for budgeting purposes.

• Coached staff on strategies to enhance performance and improve customer relations.
• Trained new bartenders on drink preparation and upselling techniques.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Utilized point-of-sale systems to process payments accurately and efficiently.
• Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.

• Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
• Obtained signatures needed to complete and process paperwork.
• Used pallet jack and forklift to load and unload products at distribution centers and route locations.
• Prepared detailed reports outlining trip, vehicle and passenger details.
• Reported any mechanical problems or vehicle damage to supervisor immediately.
• Inspected vehicle before and after trips to ensure safe operation.
• Notified customers of potential late deliveries, resulting in decrease in calls to company support line.

• Informed customers of daily specials and signature menu items.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Assisted in training new servers.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Filled condiments and napkin containers during slack periods.
• Garnished dishes and beverages to serve visually appealing menu items.
• Greeted customers, answered questions and recommended specials to increase profits.

• Informed customers of daily specials and signature menu items.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Assisted in training new servers.
• Trained new employees on restaurant procedures and plating techniques.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.