Amber Kronenwetter
Seneca Falls,NY
Summary
Dynamic, friendly server with 17 years of experience, including at Sherwood Inn, known for my exceptional customer service and a strong work ethic. Skilled in upselling and cash handling, I foster guest engagement and satisfaction, leveraging extensive knowledge of the Finger Lakes and fine dining to create memorable experiences. I have a high capacity for stressful, fast paced work environments and enjoy engaging with my guests while keeping time management in mind. I can handle a large section, people of every walk of life, and come to work eager with a smile. Excellent wine and food pairing knowledge and mature yet good natured personality.
Overview
2027
2027
years of professional experience
Work History
Server
Sherwood Inn
Skaneateles, NY
09.2023 - 04.2026
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Worked with large on site and off site catering events, weddings, and private estate events.
- Experience with high end clientele, attention to detail, and exceptional service
- Operated Toast POS system efficiently, processing orders and payments accurately.
- Collaborated with kitchen staff to coordinate timely food delivery during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Upsold daily specials and promotions, increasing overall sales revenue for the restaurant.
- Handled customer complaints professionally, resolving issues to maintain positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Helping hotel guests with specials, room requests, and house accounts.
- Fine dining food and wine pairing knowledge to promote guest satisfaction and work with allergies.
Server/Bartender
Bellas Steakhouse
Geneva, NY
2021 - 2024
- Accurately processed orders and managed transactions using POS system.
- Handled customer inquiries and resolved concerns to enhance guest experience.
- Monitored stock levels of supplies, reporting needs to management promptly.
- Executed daily opening and closing procedures for restaurant operations efficiently.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Steak cut knowledge and what pairs best with each cut.
- Bartender server and hosting all in one unit.
Server
Kostas Grill
Auburn, NY
03.2021 - 12.2023
- Monitored inventory levels of supplies, alerting management to restock as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Bartender/FOH Manager
Deerhead Lakeside
Seneca Falls, NY
2015 - 2020
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Operated point-of-sale system efficiently to process transactions and manage orders.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area in accordance with health standards
- Helped with wine food pairing events, menu features and FOH schedule.
Server
Pennys Resturaunt
Seneca Falls, NY
2010 - 2020
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Applied Science - Fisheries Management
Fingerlakes Comminity College
Canandaigua, NY05-2017
Natural Resource Conservation & Law Enforcement
Fingerlakes Community College
Canandaigua, NY05-2017
Skills
- 17 years serving experience from diner to fine dining
- Always come to work with a smile, positive attitude and willing to jump in where needed
- Strong work ethic and values
- College Education-Intellectual background
- Strong knowledge of thr Fingerlakes and Tourism-Wineries
- Peofessional, clean appearance
- Quick menu memorization and upsell skills
- Exceptional customer service, have a "following" of regulars
- Cash handling and POS experience
- Guest engagement, extensive wine and fingerlakes tourist knowledge, excellent ability to "read" guests needs
Timeline
Server
Sherwood Inn
09.2023 - 04.2026
Server
Kostas Grill
03.2021 - 12.2023
Server/Bartender
Bellas Steakhouse
2021 - 2024
Server/Bartender/FOH Manager
Deerhead Lakeside
2015 - 2020
Server
Pennys Resturaunt
2010 - 2020
Associate of Applied Science - Fisheries Management
Fingerlakes Comminity College
Natural Resource Conservation & Law Enforcement
Fingerlakes Community College