Amber Kuntz
York Springs,PA
Summary
Skilled management professional with strong organizational, communication, and problem-solving abilities. Adept at supporting executives, managing schedules, and coordinating projects to ensure efficiency and effectiveness. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in Microsoft Office Suite, project management software, and administrative support functions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/Trainer/Manager
El Rancho Grande Restaurant
06.2023 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Built and maintained professional relationships with vendors and suppliers.
Production Worker
UPS Freight
06.2022 - 01.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
Production Worker
Rand Whitney Mid-Atlantic
12.2021 - 04.2022
- Managed daily manufacturing operations.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Registered Behavioral Technician (RBT)
Vista
01.2021 - 12.2021
- Weekly supervision
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Adapted instructional materials based on client performance data, ensuring continued progress toward goals.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
- Promoted a safe environment, ensuring adherence to agency policies and procedures.
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Contributed to successful case management by collaborating closely with supervisors on treatment plan adjustments.
- Provided compassionate care while addressing clients'' unique needs and preferences.
- Maintained accurate records, contributing to the overall success of treatment plans.
- Participated in ongoing professional development to stay current on best practices within the field of Applied Behavior Analysis.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported patient confidentiality in accordance with HIPAA regulations.
Pediatric Care Provider
Right At Home
05.2020 - 03.2021
- Assist personal care: bathing and grooming, dressing, toileting, exercise/range of motion
- Daily educational assistance for pediatric client
- Assist with emotional support
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Promoted social, emotional, and physical health through diverse activities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Delivered high-quality personal care services that improved overall health outcomes for patients with various medical conditions or disabilities.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and performing regular housekeeping duties.
- Ensured continuity of care by maintaining accurate records of all interactions, interventions, observations, and outcomes related to each patient''s progress.
- Managed challenging patient behaviors effectively by utilizing de-escalation techniques and maintaining professional composure.
- Kept individuals safe by removing hazards and correcting problems.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with self-administered medications.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Caregiver/Resident assistant
Elmcroft senior living of dillsburg
08.2019 - 11.2020
- Assist resident with ADL's
- Provide companionship
- Document patients health issues and report to nurses
Caregiver
Home Instead Senior Care
10.2018 - 05.2020
- Assist with personal needs
- Assist health care/medicine
- Shopping
- Housekeeping
- Companionship/emotional support
server
IHOP
11.2016 - 07.2019
- Customer service
- Hospitality
- Food prep
Server/Host
Cracker Barrel
04.2013 - 08.2016
- Customer service
- Hospitality
- Food prep
Party Hostess
Chuck E. Cheese
03.2010 - 04.2013
- Customer service
- Hospitality
- Food prep
- Entertainment
Education
High school diploma - Basic Classes
York Adams Academy
York, PA03.2012
Skills
- Caregiving
- Memory Care
- Laundry
- Home Care
- Senior Care
- Childcare
- Medication Administration
- Meal Preparation
- Alzheimer's Care
- Dementia Care
- Babysitting
- Developmental Disabilities Experience
- Cleaning Experience
- Nursing
- Teaching
- Medical Records
- HIPAA
- Vital Signs
- Epic
- Personal Assistant Experience
- Microsoft Word
- Host/Hostess
- Autism Experience
- Classroom Management
- Menu memorization
- Safe food handling
- POS system proficiency
- Cash handling
- Server etiquette
- Policy enforcement
- Exceptional communication
- Restaurant operations
- Front-of-house display creation
- Server management
- Order accuracy
- Effective time management
Certification
- CPR/First Aid
- Driver's License
- RBT, Registered Behavior Technician
Timeline
Server/Trainer/Manager
El Rancho Grande Restaurant
06.2023 - Current
Production Worker
UPS Freight
06.2022 - 01.2023
Production Worker
Rand Whitney Mid-Atlantic
12.2021 - 04.2022
Registered Behavioral Technician (RBT)
Vista
01.2021 - 12.2021
Pediatric Care Provider
Right At Home
05.2020 - 03.2021
Caregiver/Resident assistant
Elmcroft senior living of dillsburg
08.2019 - 11.2020
Caregiver
Home Instead Senior Care
10.2018 - 05.2020
server
IHOP
11.2016 - 07.2019
Server/Host
Cracker Barrel
04.2013 - 08.2016
Party Hostess
Chuck E. Cheese
03.2010 - 04.2013
High school diploma - Basic Classes
York Adams Academy
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