Amber Kutej
Temple,TX
Summary
Proven Scheduler at Girling, adept in schedule coordination and problem-solving, enhanced customer service success rates significantly. Leveraged telephone etiquette and document management skills to streamline operations. Excelled in staff coordination, demonstrating a strong ability to meet tight deadlines and manage complex administrative tasks efficiently, ensuring high productivity and client satisfaction at Texas Home Health.
Overview
6
6
years of professional experience
Work History
Scheduler
Girling
10.2021 - Current
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Scheduled visits for field staff to go out to patients homes to complete annual exams/start of care/hire employees/special visits etc.
- Ensured that for the home visits, the field staff had correct charts and all paperwork needed to complete visits.
- Data entered field staff time sheets in a timely manner.
- Build charts for clients and also employee files to maintain state mandated paperwork and ensure all filing was signed/dated and filled out correctly.
- Incoming and outgoing faxes to and from insurance companies regarding authorizations/holds/anything regarding patient care.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Self-motivated, with a strong sense of personal responsibility.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Overcame objections using friendly, persuasive strategies.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Set up appointments with interested customers according to schedule availability.
- Accomplished multiple tasks within established timeframes.
- Recruited, interviewed and hired employees and followed up with them to ensure they had all the tools to succeed.
Representative
Texas Home Health
01.2019 - 10.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's database.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Made outgoing calls to field employees to verify their time worked for previous week and made sure they were paid on time.
- Worked closely with supervisor to ensure all clients had a care provider.
- Used Vesta daily to verify time for care providers.
Education
High School Diploma -
Midway High School
Waco, TX05.2008
Skills
- Telephone Etiquette
- Document Management
- Problem-Solving
- Schedule Coordination
- Data Entry
- Patient Scheduling
- Calendar Management
- Payroll Processing
- Computer Skills
- Staff Coordination
- Meeting scheduling
- Documentation proficiency
Timeline
Scheduler
Girling
10.2021 - Current
Representative
Texas Home Health
01.2019 - 10.2021
High School Diploma -
Midway High School