Summary
Overview
Work History
Skills
References
Timeline
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Amber K. Woodhams

Jacksonville,USA

Summary

A performance driven professional with a strong desire to obtain a challenging career in a business setting. A creative thinker, problem solver, and decision maker who can effectively balance the needs of her clientele with the mission of the organization. Seeking a challenging yet rewarding position where I can utilize my knowledge and expertise, to manage relationships and work with clients, vendors, and providers to not only meet but exceed their expectations.

Overview

18
18
years of professional experience

Work History

Customer Account Representative – Supply Chain

KRATON Chemical, LLC
Jacksonville, FL
09.2022 - 09.2025
  • Responsible for supporting end-to-end Supply Chain Order-To-Cash processes. Which includes the onboarding of new customer accounts and maintaining strong relationships with a list of assigned existing accounts.
  • This role involves close collaboration with customers and sales to understand specific needs, deliver effective service solutions and ensure high levels of satisfaction.
  • Key responsibilities include accurate order processing, order management and ongoing maintenance of customer master data.
  • Manages purchase orders, order changes or inquiries, and contributes to sales revenue.
  • Role support accounts via order management through multiple systems (e.g. SAP, CRM, customer portals, tracking sites).
  • Seeks process improvement opportunities and sharing new ideas with the team.
  • Monitors and analyzes daily reports and dashboards to ensure accuracy across the Order-to-Cash (OTC) process, resulting in a 99% invoice accuracy rate and reduced processing errors.
  • Collaborates cross-functionally with logistics, sales, planning, and other internal teams to proactively resolve issues, streamline workflows, and enhance customer satisfaction, contributing to a improvement in on-time delivery performance.

Account Manager

WEB.com
Jacksonville, FL
02.2016 - 09.2025
  • Accountable for building relationships with clients and becoming their trusted online marketing advisor by managing performance of all assigned accounts to ensure performance is in alignment with client’s expectations.
  • Personal book of business includes 120-140 small businesses nationwide with a variety of verticals.
  • Responsible for account set up, which includes: conducting initial interview with business owner and consulting with them on what products and services are most important to have included in their campaign.
  • Provide real-time guidance and recommendations on month-to-month changes in online marketing programs, which includes consulting with internal fulfillment groups to create new campaigns, modify bidding strategies and budgets, managing overall budget spend, and other key performance metrics to ensure a strong monthly return on the clients investment.
  • Responsible for gathering performance results in all areas of a client's online marketing program; which will include providing in-depth details on traffic performance, cost per lead, lead quality metrics, keyword terms performing well, and details about all paid campaign efforts and results.
  • When applicable, fulfill the needs of existing customers at risk of cancelling services. Address complaints with the goal of increasing satisfaction and securing the business.
  • Every month I maintain a goal of upgrading clients monthly reoccurring budgets to increase my overall revenue generated.

Account Manager

Commercial Fire Inc.
Jacksonville, FL
07.2013 - 02.2016
  • Built client relationships by acting as the liaison between the customer service team and sales team.
  • Communicated a professional sense of urgency, with various departments, to rectify customer issues or emergencies.
  • Managed 16 Corporate accounts nationwide.
  • Engaged in a variety of tasks including project management, coordination, strategic planning, relationship management, negotiation, leadership and innovative development of opportunities.

Account Support Coordinator

Commercial Fire Inc.
Jacksonville, FL
12.2010 - 07.2013
  • Supported Key Accounts.
  • Handled highly confidential and time sensitive material.
  • Deficiency Assessments.
  • Generated repair quotes.
  • Proactively contributed and implemented ideas related to current projects.
  • Administration Coordination support for multiple departments.
  • Managed preventative maintenance schedule for new and existing clients.

Accounts Payable Assistant

Commercial Fire Inc.
Jacksonville, FL
03.2009 - 12.2010
  • Handled all daily accounting tasks.
  • Managed daily invoices and insurance claims.
  • Inter-departmental communications specialist.
  • Data Entry.

Customer Account Executive

Comcast
Jacksonville, FL
01.2008 - 03.2009
  • Customer support and resolution specialist working with various departments, to rectify customer issues.
  • Responsible for managing customer retention.
  • Meets or exceeded budgeted retention goals for all product lines.

Skills

  • Strong problem-solving skills
  • Creative and innovative
  • Energetic and proactive
  • Ability to work under pressure
  • Critical thinker
  • Leadership
  • Self-motivated
  • Empathetic
  • Excellent written and verbal communication skills
  • Up-selling techniques
  • Goal oriented
  • Analytical skills

References

References available upon request.

Timeline

Customer Account Representative – Supply Chain

KRATON Chemical, LLC
09.2022 - 09.2025

Account Manager

WEB.com
02.2016 - 09.2025

Account Manager

Commercial Fire Inc.
07.2013 - 02.2016

Account Support Coordinator

Commercial Fire Inc.
12.2010 - 07.2013

Accounts Payable Assistant

Commercial Fire Inc.
03.2009 - 12.2010

Customer Account Executive

Comcast
01.2008 - 03.2009

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Amber K. Woodhams