Amber Kyhn
Beaver Crossing,NE
Summary
Adept at driving customer satisfaction and culinary excellence, my tenure at Aladdin Food Service honed my skills in cooking and sanitation, alongside fostering teamwork and collaboration. Spearheaded menu innovations and enhanced dining experiences, contributing to a significant increase in repeat business. My ServSafe Certification and knack for thriving under pressure underscore my commitment to quality and efficiency.
Overview
16
16
years of professional experience
Work History
Cook
Aladdin Food Service
01.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Adjusted recipes based on ingredient availability or customer request.
Restaurant Owner/Operator
Alexis and Family A1 Southern Cooking, LLC
11.2019 - Current
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Monitored and adjusted pricing, discounts, and labor to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
Kitchen Staff Member
Centennial Public Schools
08.2021 - 05.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Washed, peeled, and cut fruits and vegetables by hand and machine, then assembled and mixed salad ingredients.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Assisted in setting up and breaking down kitchen stations.
Server/ Bartender
York Country Club
12.2017 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, alcohol, and roll silverware.
- Assisted with inventorying beverage stock and bar supplies.
Medical Assistant
York Urgent Care
10.2014 - 07.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Salad Bar Attendant/ Server
Petro
03.2009 - 09.2014
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
- Improved guest experience through exceptional attention to detail in presentation, taste, variety, and overall consistency of offerings at the salad bar.
- Demonstrated adaptability when faced with unexpected changes or challenges in daily operations, ensuring smooth transitions without compromising quality or efficiency.
- Cleaned up spilled food and condiments to keep buffet area well-maintained.
- Upheld strong knowledge of menu items, ingredients, allergens, allowing for precise recommendations based on specific customer needs.
- Delivered consistent quality control by carefully inspecting all products before adding them to the salad bar display.
- Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.
- Set the standard for punctuality and reliability, consistently arriving on time for shifts, and maintaining a strong attendance record.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Worked with POS system to place orders and manage bills.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Medical Assistant - Medical
Kaplan University
Lincoln, NE09.2013
Diploma - General
York High School
York, NE08.2006
Skills
- Customer Service
- Cooking
- Cleaning and Organization
- Food Handling
- Food Preparation
- Frying
- Knife Skills
- Sanitation
- Food Presentation
- Grilling
- Contamination Prevention
- Food Plating and Presentation
- Portion Control
- Allergen Awareness
- Event Catering
- Recipes and Menu Planning
- Fine Dining
- Operations Management
- Teamwork and Collaboration
- Works Well Under Pressure
- Work Planning and Prioritization
- ServSafe Certification
Timeline
Cook
Aladdin Food Service
01.2023 - Current
Kitchen Staff Member
Centennial Public Schools
08.2021 - 05.2023
Restaurant Owner/Operator
Alexis and Family A1 Southern Cooking, LLC
11.2019 - Current
Server/ Bartender
York Country Club
12.2017 - 10.2019
Medical Assistant
York Urgent Care
10.2014 - 07.2015
Salad Bar Attendant/ Server
Petro
03.2009 - 09.2014
Medical Assistant - Medical
Kaplan University
Diploma - General
York High School
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