Amber Lacey
Charleston,WV
Summary
Professional customer service with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Stocker
NAPA Auto Parts - Genuine Parts
Nitro, WV
03.2026 - Current
- Organized inventory displays to enhance product visibility and accessibility.
- Managed stock replenishment to maintain optimal inventory levels on sales floor.
- Operated warehouse equipment safely, ensuring compliance with safety regulations.
- Collaborated with team members to streamline stocking processes and improve efficiency.
Direct Care Worker
Choice Care At Home, Charleston WV
Charleston, WV
02.2023 - 03.2026
- Working with men and women in a residential setting.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Provided emotional support to clients, fostering positive relationships and trust.
- Trained new staff on protocols and best practices for client care delivery.
- Implemented safety measures to ensure client well-being during activities.
- Coordinated transportation for clients to medical appointments and social events.
- Maintained accurate documentation of client progress and care provided daily.
CCMA/Medical Records
Stanton Cardiology, Charleston WV
Charleston, WV
05.2020 - 02.2023
- Assessed patient conditions and systematically updated medical records for accuracy and compliance.
- Collaborated with healthcare team to optimize workflow efficiency and enhance patient care delivery.
- Trained new staff on clinical protocols and office procedures to foster a knowledgeable team environment.
- Managed appointment scheduling and follow-up calls to enhance patient engagement and satisfaction.
Direct Care Worker
Stevenson, Charleston WV
Charleston, WV
12.2018 - 05.2020
- Working with men and women in residential setting
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Customer Service
United Parcel Service
07.2011 - 12.2018
- I worked at the customer service counter.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Coordinated customer service team projects, achieving successful on-time completion.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Education
High School Diploma -
Nitro High School
NitroCCMA Medical Assisting -
West Virginia Junior College
Charleston, WVSkills
- Caregiving
- Patient Care
- Special Needs
- Autism Experience
- Medication Administration
- Vitals
- Customer Service (6 years)
- Customer Service technician (Less than 1 year)
- Senior Care
- Monitoring Seizures (3 years)
- Medical office experience
- EMR systems
- Triage
- Data entry
- Medical terminology
- EHR systems
- Customer service
- Willing to learn
- Positive attitude
- Customer assistance
- Customer relationships
- Punctual and reliable
LANGUAGES
English
Timeline
Stocker
NAPA Auto Parts - Genuine Parts
03.2026 - Current
Direct Care Worker
Choice Care At Home, Charleston WV
02.2023 - 03.2026
CCMA/Medical Records
Stanton Cardiology, Charleston WV
05.2020 - 02.2023
Direct Care Worker
Stevenson, Charleston WV
12.2018 - 05.2020
Customer Service
United Parcel Service
07.2011 - 12.2018
High School Diploma -
Nitro High School
CCMA Medical Assisting -
West Virginia Junior College