Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber LaChapelle

East Providence

Summary

Team Manager at Panera Bread with a proven track record in employee engagement and performance coaching. Enhanced team productivity through effective task delegation and training, while fostering a positive work environment. Skilled in workforce planning and recognized for reducing turnover rates, scheduling, demonstrating strong leadership and communication abilities.

Overview

8
8
years of professional experience

Work History

Team Manager

Howley Bread Group
01.2023 - Current
  • Led employee relations through effective communication, coaching, training of managers/ team members and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
  • Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
  • Reduced turnover rates by implementing comprehensive feedback and support system for team members.
  • Led development and execution of strategic plans to meet company objectives, driving team success.
  • Coached junior team members, improving their skills and confidence in their roles.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Streamlined communication within team, ensuring all members were aligned with project goals and timelines.

Photographer

East Coast Captures
01.2021 - 12.2022
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Collaborated with graphic designers to create visually cohesive marketing materials.
  • Improved client satisfaction by delivering well-composed and visually appealing photographs for events.
  • Researched new camera equipment and accessories.

Lead Barista

Dunkin’ Donuts
12.2019 - 12.2020
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Streamlined workflow for barista team members by implementing effective task delegation.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained clean and organized workspaces, adhering to health and safety standards.

Office Assistant

Taunton Motorized Carriage (TMC)
04.2017 - 11.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Input data into spreadsheets and databases.
  • Coordinated and scheduled meetings and appointments.
  • Supported staff on special assignments and ad hoc projects.
  • Monitored and tracked budgets and expenses.
  • Edited documents to keep company materials free of grammar errors.
  • Assisted with onboarding of new employees.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Education

GED -

Community College of Rhode Island
Providence, RI

Skills

  • Customer focus
  • Employee scheduling
  • Influencing skills
  • Staff development
  • Performance coaching
  • Workforce planning
  • Succession planning
  • Employee engagement
  • Team leadership
  • Teamwork and collaboration
  • Problem resolution
  • Training and development
  • Staff training
  • Customer service
  • Team development
  • Documentation and reporting
  • Time management
  • Computer skills
  • Decision-making
  • Schedule management
  • MS office
  • Goal setting
  • Multitasking
  • Good judgment
  • Hiring and training
  • Shift scheduling
  • Staff management
  • Work Planning and Prioritization
  • Performance evaluations
  • Excellent communication
  • Idea development and brainstorming
  • Onboarding and orientation
  • Positive attitude
  • Teamwork
  • Attention to detail
  • Problem-solving abilities
  • Reliability

Timeline

Team Manager

Howley Bread Group
01.2023 - Current

Photographer

East Coast Captures
01.2021 - 12.2022

Lead Barista

Dunkin’ Donuts
12.2019 - 12.2020

Office Assistant

Taunton Motorized Carriage (TMC)
04.2017 - 11.2019

GED -

Community College of Rhode Island

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Amber LaChapelle