Amber Lafontant
Pompano Beach,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Compassionate LPN recognized for productivity and efficiency in task completion. Skilled in patient assessment, wound care, and medication administration, ensuring high standards of care. Excels in communication, teamwork, and adaptability, vital for navigating fast-paced healthcare environments and fostering positive patient outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Aids Healthcare Foundation
Miami, FL
04.2018 - 10.2024
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Provided support to other departments by completing clerical tasks as needed.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Recorded minutes during weekly staff meetings.
- Responded promptly to customer inquiries via email or phone.
- Ordered supplies and maintained an inventory of office equipment.
- Created expense reports, tracked invoices, and processed payments.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Tracked budget expenses related to departmental operations.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Drafted professional business documents for various managers and executives.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed, edited and typed complex memos and reports with job-related software.
Office Manager
AJC Medical Group
Miami, FL
02.2015 - 04.2018
- Assisted with the preparation of budgets, forecasts and financial statements.
- Developed and implemented office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
CNA
Signature HealthCARE
Marietta, GA
05.2010 - 12.2014
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
Preschool Lead Teacher
The growing house
Miami, FL
02.2004 - 08.2009
- Developed and implemented age-appropriate activities to promote physical, mental, social and emotional growth of the preschoolers.
- Maintained up-to-date knowledge of early childhood education best practices.
- Established positive relationships with parents to ensure open communication regarding their child's progress.
- Collaborated with teachers to plan weekly lessons that incorporated various learning styles into each activity.
- Assessed student performance through observations and assessments throughout the year.
Education
Bachelor of Science - Nursing
Miami Regional University
Miami, FLSkills
- Database entry
- Billing and Invoicing
- Event Planning
- Vendor engagement
- Spreadsheet development
- Billing and coding
- Compassionate Care
- Vital signs monitoring
- Disease Prevention
- Palliative Care
- Hospice Care
- Health Promotion
- Physical Assessment
- Clinical Documentation
- Patient Intake
- Medical Documentation
- EKG administration
- Patient Assessments
- Caregiving skills
- Medical office administration
Accomplishments
- Aids Healthcare Foundation employee of the year recognition for demonstrating leadership, growing business profit and maintaining client satisfaction.
Certification
- Licensed Practical Nurse
- Certified Nursing Assistant
Timeline
Office Administrative Assistant
Aids Healthcare Foundation
04.2018 - 10.2024
Office Manager
AJC Medical Group
02.2015 - 04.2018
CNA
Signature HealthCARE
05.2010 - 12.2014
Preschool Lead Teacher
The growing house
02.2004 - 08.2009
- Licensed Practical Nurse
- Certified Nursing Assistant
Bachelor of Science - Nursing
Miami Regional University
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