Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Lajewski

Pittsfield,MA

Summary

Dependable Service Coordinator with a strong background in customer service and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making positive changes and improving customer relations to maintain long-time clients.

Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

10
10
years of professional experience

Work History

Certified Service Coordinater

Johnson Ford
Pittsfield, MA
03.2023 - 02.2024
  • Communicate with clients and service technicians to provide accurate progress updates, and notify the customer when the service is complete.
  • Scheduled clients' service appointments appropriately to maximize efficiency and minimize delays.
  • Enhanced customer satisfaction by effectively addressing, recognizing, and resolving any service issues in a calm and timely manner.

Server

Prime Steakhouse
Lenox, MA
01.2018 - 03.2023
  • Demonstrate strong multitasking skills by managing multiple tables without compromising service.
  • Trained new employees on proper policies and procedures.
  • Upheld highest standards of cleanliness and sanitation.
  • Opening and closing duties for the dining room and areas used by waitstaff in the kitchen area.
  • Proper table-side wine service with appropriate glassware, and extensive knowledge of the wine list.
  • Sent orders to kitchen using POS system

Server/ Bartender

Jae's Asian Bistro And Sushi
Lenox, MA
07.2014 - 03.2018
  • Utilized team skills to communicate effectively with kitchen staff during busy periods.
  • Ability to remain calm and excel under pressure.
  • Can recognize and address any customer dissatisfaction in a professional and calm manner
  • Use memorization and focus skills to keep track of tables and remember orders.

Education

Certificate - Bartending

Hospitality Training
Daytona Beach, FL
01-2003

High School Diploma -

Westfield Vocational Tech High School
Westfield, MA
06-2000

Some College (No Degree) - Medical Coding And Billing

Springfield Technical Community College
Springfield, MA

Phlebotomy - Medical Assistant

Mildred Elley
Pittsfield, MA

Medical Terminology - Medical Assistant

Mildred Elley
Pittsfield, MA

Skills

  • Detail oriented
  • Accurate record keeping
  • Ongoing customer support
  • Consistently updating customer information, any warranty changes, and informing them of any necessary changes
  • Making team work a priority and keeping office moral positive

Timeline

Certified Service Coordinater

Johnson Ford
03.2023 - 02.2024

Server

Prime Steakhouse
01.2018 - 03.2023

Server/ Bartender

Jae's Asian Bistro And Sushi
07.2014 - 03.2018

Certificate - Bartending

Hospitality Training

High School Diploma -

Westfield Vocational Tech High School

Some College (No Degree) - Medical Coding And Billing

Springfield Technical Community College

Phlebotomy - Medical Assistant

Mildred Elley

Medical Terminology - Medical Assistant

Mildred Elley
Amber Lajewski