Amber Lambert
Pensacola,FL
Summary
Proven track record in enhancing sales and customer satisfaction through meticulous attention to detail and exceptional conflict resolution skills. Expert in cash handling and fostering a positive, professional environment, leading to significant performance improvements. Skilled in adapting to customer needs and driving revenue growth.
Overview
6
6
years of professional experience
Work History
Key Holder
Party City
Dayton, OH
06.2024 - 02.2025
- Provided customer service including cashiering, merchandising and restocking shelves.
- Ensured compliance with all company policies and procedures.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Reconciled daily sales receipts against cash drawer for accuracy. Counted and balanced registers.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Mentored newly hired staff in upselling techniques to improve sales.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Key Holder
Bath & Body Works
Dayton, Ohio
10.2020 - 05.2024
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Ensured compliance with all company policies and procedures.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers, and resolved customer complaints promptly and efficiently.
- Guided team members in methods to increase sales effectiveness and strengthen customer relationships.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Provided excellent customer service, and resolved customer complaints promptly and efficiently.
Team Member
Smoothie King
Dayton, OH
06.2019 - 08.2020
- Provided customer service support to ensure satisfaction.
- Upheld high standards of productivity and quality in operations.
- Resolved customer issues promptly in a professional manner.
- Addressed customer needs, responding to specific requests.
Education
Associate of Applied Science -
Sinclair Community College
Dayton, OH05-2022
Bachelor of Science - Biological Sciences
Wright State University
Dayton, OHSkills
- Attention to detail
- Conflict resolution
- Cash handling
- Positive and professional
- Adaptability and flexibility
- Customer service
Timeline
Key Holder
Party City
06.2024 - 02.2025
Key Holder
Bath & Body Works
10.2020 - 05.2024
Team Member
Smoothie King
06.2019 - 08.2020
Associate of Applied Science -
Sinclair Community College
Bachelor of Science - Biological Sciences
Wright State University