Amber Lane
Grove City,OH
Summary
Knowledgeable medical office professional with strong background in office environments, advanced customer service and triage skills and Medical Assisting Certification. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
OhioHealth
Grove City, OH
07.2024 - Current
- Set and confirmed customer appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Managed a high volume of emails related to appointment scheduling requests.
- Updated customer information in the database accurately.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Ensured compliance with HIPAA regulations when handling confidential information.
Certified Medical Assistant
Avina Women's Care
Dublin, OH
07.2006 - 06.2023
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team efficiency.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected forms, copied insurance cards and made phone calls to coordinate patient information for billing and insurance processing.
- Scheduled appointments for patients via phone and in person.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Educated patients about medications, procedures and physician's instructions.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Contacted medical facilities to schedule patients for admission.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Submitted appeals to insurance companies when necessary.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Investigated denials from insurance carriers and resubmitted claims as needed.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Education
Medical Assisting
Columbus State Community College
Columbus, OH2005
Skills
- Clinical applications
- HIPAA compliance
- Inventory and supply management
- Medical terminology
- Patient scheduling
- Specimens collection and processing
- Understands medical procedures
- Charting expertise
- Professional bedside manner
- Venipuncture and phlebotomy
- Data entry
- Documentation procedures expert
- Appointment scheduling
- Insurance processing
- Billing procedures
- Office administration
- Patient records management
- Insurance verification
- Insurance practices
- Billing statement processing
- Payment collection
Additional Information
I am looking for a job in Customer Service or Administration where I can use my focus and work ethic from home to work full time and help a company run smoothly.
Education and Training
other
References
References available upon request.
Timeline
Patient Care Coordinator
OhioHealth
07.2024 - Current
Certified Medical Assistant
Avina Women's Care
07.2006 - 06.2023
Medical Assisting
Columbus State Community College
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