Amber LaNore
Hudsonville,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry-Remote position working Part or Full-Time. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Field Service Representative
ScanScape
04.2022 - Current
- FSR (Field Service Representative): Scanning of barcodes for products throughout assigned stores to collect information on the products it sells
- The data is then used to assess, compare, and improve product and store performance.
- Streamlined work order processes for faster response times and improved customer experience.
- Increased efficiency of field operations by leveraging mobile technology for real-time data access and reporting capabilities.
Attendant Care
Self-Employment
05.2020 - Current
- I provide 24/7 care to our son who has a TBI who has some delayed learning, emotional, and social skills.
- Aide in helping him become more independent and learn the necessary skills to become an able functioning adult in the community.
- Ensured safety through constant monitoring and timely reporting of any incidents or concerns.
- Facilitate social interactions and community engagement to promote mental wellbeing.
- Administered medications according to physician instructions, ensuring proper dosage and adherence to schedule.
- Collaborated with interdisciplinary team members to develop comprehensive care plans tailored to our sons needs.
- Provided meal assistance, including preparation and guidance of preparing the meals, guaranteeing adequate nutrition.
- Manage appointments, transportation, and accompany to medical visits for optimal continuity of care.
- Assisted in maintaining a structured daily routine while addressing his unique preferences and cultural considerations.
- Utilize problem-solving skills when faced with challenging situations involving physical or emotional stressors.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintain entire family's schedule, organize events, clean house, run errands, manage laundry, and complete weekly grocery shopping.
Patient Services Representative
Metro Health
02.2019 - 05.2020
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Increased efficiency of office operations through proper management of medical records and filing systems.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
- Enhanced accessibility of appointments by regularly updating online booking platforms.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Used EPIC to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Answered incoming calls, scheduled appointments and filed medical records.
Administrative Assistant
Michigan Pain Consultants
09.2014 - 01.2019
- Acquired insurance authorizations for procedures and tests ordered by the attending physician
- Scheduled and rescheduled patient appointments
- Submitted referrals to other Physicians/Facilities
- Peer interviewer for potential candidates and involved in the training of new employees
- Management trusted me and my partner to run the front office and oversee the schedule and work amongst each other for time off
- Cross-trained in multiple positions within the office.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
ER Registration/Admitting Clerk
Mercy Health
07.2011 - 09.2014
- Collaborated with medical staff to ensure seamless communication regarding patient status and bed availability.
- Assisted nursing staff with transporting patients to appropriate hospital departments as needed for continued care.
- Contributed to a positive work environment through strong team collaboration and effective conflict resolution skills.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Health Quest knowledge, HIPPA, and a Peer interviewer for potential candidates.
- Streamlined patient admissions process by implementing efficient data entry and record-keeping procedures.
- Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.
Lab Assistant
Mercy Health
01.2011 - 07.2011
- Ordering, labeling, and running of thin-prep specimens.
- Filling out and properly placing problem specimens accordingly.
- Performing blood draws on occasion
- Worked independently on third shift.
- Improved lab efficiency by maintaining clean and organized workspaces to optimize workflow.
- Enhanced team collaboration by providing support with various tasks such as sample preparation and data entry.
- Consistently met deadlines for completing assigned tasks, ensuring smooth operations within the lab environment.
- Prepared high-quality samples by utilizing appropriate techniques such as centrifugation, pipetting, and dilution calculations when necessary.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Monitored testing procedures to meet criteria and maintain quality control.
Education
No Degree - CPC
MCHC-AAPC
01.2021
Medical Assistant- Associates Degree -
San Joaquin Valley College Online
01.2010
Medical Receptionist- Certificate of Completion -
Baker College of Muskegon
01.2009
Skills
- Medical terminology
- Microsoft office proficiency
- Strong interpersonal skills
- Customer service mindset
- Professional and mature
- Excellent time management
- Dedicated team player
- Electronic medical record (EMR)
- Hipaa compliance
- Maintains strict confidentiality
- Self-starter
- Strong work ethic
- Insurance eligibility verification
- Insurance authorizations
- Friendly, easy to get along with
- Schedule Management
- Adaptability to change
- Strong communication
Timeline
Field Service Representative
ScanScape
04.2022 - Current
Attendant Care
Self-Employment
05.2020 - Current
Patient Services Representative
Metro Health
02.2019 - 05.2020
Administrative Assistant
Michigan Pain Consultants
09.2014 - 01.2019
ER Registration/Admitting Clerk
Mercy Health
07.2011 - 09.2014
Lab Assistant
Mercy Health
01.2011 - 07.2011
No Degree - CPC
MCHC-AAPC
Medical Assistant- Associates Degree -
San Joaquin Valley College Online
Medical Receptionist- Certificate of Completion -
Baker College of Muskegon
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