Amber Larsen
Port Orange
Summary
To become a permanent part of a company where I can bring my 20 years of experience with developed skills in high-paced, client-focused environment, excelling in project management and team leadership. Skilled in budgeting, vendor negotiations, and event logistics, with focus on delivering exceptional client experiences. Looking to transition into new field where these transferrable skills can drive success and innovation.
Overview
11
11
years of professional experience
Work History
Director of Events
Mobile Management
04.2023 - Current
- Led post-event evaluations to identify areas for improvement and implement necessary changes for future success.
- Enhanced event experiences by meticulously planning and executing high-profile corporate gatherings.
- Streamlined event logistics by implementing innovative project management strategies to ensure seamless execution.
- Cultivated lasting relationships with key industry partners, expanding the company''s network of reliable service providers.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported [Number] team members and volunteers.
- Managed complex timelines and resource allocation for multiple concurrent projects without compromising quality or efficiency.
- Managed venue, labor and technical efforts of internal and external partners to successfully execute 100+ events per year.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Deployed solid digital marketing expertise and enlisted event technology experts to create innovative events and programs.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Developed creative themes for events and created related activities to engage attendees.
- Developed detailed event reports, documenting all aspects of each event.
- Monitored and controlled event expenditures to meet budgets.
- Analyzed event costs to identify areas of improvement and cost savings.
- Developed and distributed event surveys to gather feedback and assess event success.
Customer Service
Publix
01.2019 - Current
Independent Contractor
Home Health
01.2019 - 01.2023
- Caring Assistance for your Family | Volusia County
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Administrative Assistant
US Foods
01.2014 - 01.2018
- Extensive experience managing large volume customers
- Handled50 plus accounts
- Built sustainable client relationships
- Contacted customers to provide information about products and services, to take orders, or to obtain details of complaints
- Resolve customers’ service or billing complaints; check to ensure that appropriate changes were made to resolve the matter
- Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments, refer unresolved customer complaints to designated departments for further action
- Obtain and examine all relevant information to assess validity of complaints and to determine causes
- Coordinate same-day deliveries and pickups for customers
- Process pickup requests from customers and Territory Managers
- Respond to delivery/routing questions and issues from customers
- Respond to product inquiries, Solicit sale of new service or products
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Contact all customers affected by product recalls and withdrawals
- Worked within multiple different billing systems as well as other databases, and websites
Education
Medical Billing & Coding
AAPC
11.2022
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Daytona State College
Daytona Beach, Florida01.2014
Diploma - undefined
Alee Acadamy
Eustis, Florida01.2004
Skills
- Creative direction
- Event marketing
- Vendor negotiation
- Event design
- Teamwork
- Problem-solving
- Time management
- Creativity and adaptability
- Attention to detail
- Organizational skills
- Quality assurance
- Adaptability
Timeline
Director of Events
Mobile Management
04.2023 - Current
Customer Service
Publix
01.2019 - Current
Independent Contractor
Home Health
01.2019 - 01.2023
Administrative Assistant
US Foods
01.2014 - 01.2018
undefined
Daytona State College
Diploma - undefined
Alee Acadamy
Medical Billing & Coding
AAPC
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