Amber Lauzier
Albany,GA
Summary
Reliable Bank Teller known for high productivity and efficient task completion. Skilled in cash handling, customer service, and financial transactions with proficiency in problem-solving, communication, and time management. Excel at building trust with customers through empathetic listening and accurate transaction processing.
Overview
11
11
years of professional experience
Work History
Bank Teller
Synovus Bank
Thomasville, GA
08.2022 - Current
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided assistance to other tellers during peak business hours as needed.
- Educated customers about different types of banking services available at the branch.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Assisted customers with basic technical issues related to digital banking platforms.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
Bank Teller
First National Bank Alaska
Anchorage, Alaska
10.2021 - 05.2022
- Process standard teller transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies
- Complete 25+ customer transactions per hour with extreme attention to detail
- Quickly established credibility with clients and remembered over 50+ names of regulars, creating a friendly rapport with customers
- Filled in for the supervisor and maintained normal bank floor operations
- Assisted supervisor with audits and daily balancing of the vault
Customer Service Manager
Ingles Supermarket
Carrollton, GA
10.2018 - 10.2021
- Hire and train employees and evaluate their performance
- Resolve customer complaints
- Cash handling
- Enforce safety, health, and security rules
- Prepare and process payroll information
- Key holder/ relief management
- Bookkeep
- Inventory
- Coach and discipline when necessary
- Prepare bank deposit by compiling data from cashiers, verifying, and balancing receipts, and sending cash, checks, or other forms of payments to banks
- Uphold all department and store policies and procedures
Cashier/Bookkeeper
Ingles Supermarket
Carrollton, GA
03.2013 - 10.2018
- Correctly prepare all daily and weekly sales and cash reports
- Responsible for cash handling and security in the office area
- Issue, collect and verify cash tills from cashiers at beginning and end of shift
- Collect pickup from cashier and issues loans
- Prepare bank deposit and record all data for cash, checks, food stamps, WIC, charges vendor coupons
- Keep office supplies in stock and store files up to date per internal audit standards
- Assist in supervising Front-end teammates
- Perform all service functions i.e
- Lottery, Western Union, cashing checks, and Money orders
Education
High School Diploma -
Temple High School
Temple, GA05.2010
Skills
- Leadership experience
- Cash handling
- Time management
- People skills
- Organizational know-how
- Computer proficiency
- Creativity
- Multi-tasking
- Microsoft skills
- Typing skills
- Money Handling
- Customer Relationship Management
- Time management proficiency
Timeline
Bank Teller
Synovus Bank
08.2022 - Current
Bank Teller
First National Bank Alaska
10.2021 - 05.2022
Customer Service Manager
Ingles Supermarket
10.2018 - 10.2021
Cashier/Bookkeeper
Ingles Supermarket
03.2013 - 10.2018
High School Diploma -
Temple High School
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