Amber Lawary
Greensboro,NC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Client Operations
Ttec (TeleTech) - HealthCare Solutions
11.2020 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Bank Teller
Woodforest Bank
02.2017 - 10.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Branch Banker
BB&T Bank
02.2013 - 08.2017
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Optimized branch performance by analyzing key metrics and implementing targeted action plans.
- Strengthened client relationships, offering tailored financial advice to meet individual needs.
- Improved customer satisfaction by providing personalized banking solutions and efficient service.
- Achieved performance goals regularly by monitoring progress towards sales targets and implementing strategies to maximize branch revenue generation.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
Education
High School Diploma -
Bennett Middle College
Greensboro, NC05.2008
Skills
- Sales Support
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Decision-Making
- Effective leader
- Active Listening
- Problem-solving abilities
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Professional telephone demeanor
Timeline
Client Operations
Ttec (TeleTech) - HealthCare Solutions
11.2020 - Current
Bank Teller
Woodforest Bank
02.2017 - 10.2020
Branch Banker
BB&T Bank
02.2013 - 08.2017
High School Diploma -
Bennett Middle College