Amber Lawson

Work History

Family Source Consultants

Chicago, IL

02.2022 - Current

Helped patients receive appropriate, high-quality care with reasonable results.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Identified care needs of patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Evaluated treatment plans against individual goals and healthcare standards.
Managed caseload of 30 journeys.
Increased referral rates by providing excellent service and building meaningful relationships with intended parents and surrogates.
Educated parents and surrogates about different fertility treatment options with their clinic.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved problems, improved operations and provided exceptional service.
Participated in team-building activities to enhance working relationships.

OneMain Financial

Mount Airy, NC

04.2017 - 02.2022

Trained, coached and mentored new sales associates for maximum performance.
Provided exceptional customer service to foster client loyalty and satisfaction.
Monitored sales team performance and provided constructive feedback.
Kept detailed track of sales and customer information in company system.
Led sales team to exceed quarterly sales goals.
Reported sales data to upper management for review.
Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Worked independently with minimal supervision.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Exceptional computer skills
Prepared and deliver customer sales quotes.
Trained new employees on customer service, money handling and organizing strategies.
Quoted prices, credit terms and other bid specifications.

Lowes Home Improvment

Greensboro, NC

04.2007 - 04.2017

Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Built rapport with customers and assessed needs to make product recommendations and upsell.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Provided first-rate service to all customers and potential customers.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Listened to customer needs and proposed matching solutions for contractors.
Supported retail distributors, dealers and customers through in-person and telephone support.
Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Motivated and trained three team members to meet and exceed sales goals through positive reinforcement.