Amber Lawson
Thonotosassa,FL
Summary
Dynamic Park Ranger excelling in emergency response and visitor management. Demonstrated ability to enforce regulations and resolve conflicts efficiently, fostering a safe and welcoming environment. Ready to contribute to park operations and visitor satisfaction.
Overview
13
13
years of professional experience
Work History
Park Ranger
Hillsborough River State Park
Thonotosassa, FL
11.2020 - Current
- Enforced park rules and regulations to maintain visitor safety and preserve nature.
- Assisted in trail maintenance and restoration projects, improving accessibility and enjoyment for visitors.
- Managed visitor inquiries and provided information on park services and features.
- Informed visitors about park programs, facilities, and services, enhancing their overall experience.
- Managed traffic flow during special events, ensuring safe and efficient parking for attendees.
- Assessed damage caused by weather conditions or natural disasters in the park area.
- Responded to emergency situations involving visitors or wildlife on-site.
- Conducted safety inspections and ensured compliance with regulations.
- Inspected trails for hazards or maintenance issues and performed necessary repairs.
Cashier/Cook/Customer Service Representative
National State Park Concessions
Thonotosassa, FL
09.2018 - 05.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction.
- Maintained accurate cash drawer, ensuring proper cash handling procedures.
- Trained new cashiers on operational procedures and customer service standards, fostering a knowledgeable team.
- Ensured a clean and organized checkout area for optimal customer experience.
- Greeted customers warmly, creating a welcoming shopping environment.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Casher
Walmart
Zephyrhills, Florida
03.2014 - 05.2015
- Processed customer transactions with high accuracy and efficiency, ensuring smooth operations at retail locations.
- Managed cash register operations and balanced drawers at shift's end.
- Assisted customers in product selection and provided prompt responses to inquiries, enhancing overall shopping experience.
- Maintained organized and clean checkout areas, contributing to a positive customer experience.
- Handled returns and exchanges according to store policies effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed various tasks assigned by management to support daily operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Checked personal identifications during alcohol and tobacco sales.
Assistant Manager
Murphy USA
Zephyrhills, Florida
03.2013 - 04.2014
- Monitored daily operations to identify and implement process improvements, enhancing overall efficiency.
- Assisted in implementing operational policies to improve efficiency.
- Managed inventory levels and ordered supplies to align with demand, ensuring optimal stock availability.
- Resolved customer inquiries and ensured satisfaction through effective communication.
- Established processes to regularly assess and enhance customer satisfaction, contributing to improved service quality.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
James Irvin Education Center
Dade City, FL12-2020
Skills
- Environmental monitoring
- Emergency response
- Wildlife management
- Regulatory compliance
- Safety compliance
- Trail maintenance
- Visitor management
- Point-of-sale system operation
- Problem solving
- Complex Problem-solving
- Effective communication
- Payment collection
- Team leadership
- Staff training
- Time management
- Attention to detail
- Decision making aptitude
- Cash handling
- Credit and cash transactions
- Point-of-sale operations
- Point-of-sale system operation
- POS system operations
- Cash register systems
- Credit card processing
- Sales transactions
- Payment collection
- Refunds and exchanges
- Fraud prevention awareness
- Customer service
- Customer relations
- Professionalism and courtesy
- Customer transactions
- Cash handling expertise
- Money handling
- Currency counting
- Inventory management
- Multitasking and organization
- Work ethic and integrity
- ID verification
- Cash handling expertise
- Refunds and exchanges
- Point-of-sale system operation
- Decision making aptitude
- Basic math
- Currency counting
- Multitasking and organization
Timeline
Park Ranger
Hillsborough River State Park
11.2020 - Current
Cashier/Cook/Customer Service Representative
National State Park Concessions
09.2018 - 05.2020
Casher
Walmart
03.2014 - 05.2015
Assistant Manager
Murphy USA
03.2013 - 04.2014
GED -
James Irvin Education Center