Amber Lawson
31583 Falling Water Loop
Summary
Results-driven Clinical Forms Specialist with expertise in medical documentation and HIPAA compliance. Skilled in managing caseloads, ensuring quality assurance, and optimizing processes to enhance operational efficiency. Strong communicator and problem-solver, capable of leading teams to achieve organizational objectives through effective collaboration and strategic data analysis.
Overview
11
11
years of professional experience
Work History
Clinical Forms Specialist
HealthMark Group
16750 Westgrove Drive #600
09.2023 - Current
- Managed and completed assigned caseload of disability paperwork by gathering medical information for each patient.
- Communicated with medical professionals to obtain necessary information regarding disability leave.
- Applied appropriate medical information to accurately assess eligibility for disability benefits.
- Entered all requests into a system for efficient processing and documentation.
- Coordinated return-to-work transitions, accommodating necessary restrictions.
- Responded to patient inquiries via email or telephone concerning disability and FMLA paperwork.
- Utilized industry-standard responses to complete FMLA and disability forms based on specialty.
- Maintained compliance with HIPAA privacy and security regulations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Direct communication with Nurses and Clinicians
Clinical Assistant Manager
The Urgent Care - MidCity
231 N Carrollten Ave
10.2018 - 07.2021
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assisted healthcare providers with patient assessments and medical procedures.
- Managed patient intake, including registration and insurance verification.
- Coordinated appointments and follow-up visits for efficient patient care.
- Maintained cleanliness and organization of clinical areas and equipment.
Medical Assistant Lead/HIPAA Compliance Officer
Compass Urgent Care
6901 Airport Blvd
06.2015 - 07.2021
- Developed and implemented HIPAA compliance training programs for staff members.
- Conducted regular audits to ensure adherence to HIPAA regulations and policies.
- Collaborated with healthcare teams to identify potential compliance risks and solutions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted healthcare providers with patient intake and medical history documentation.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Communicated effectively with patients, addressing concerns and answering questions promptly.
- Educated patients on treatment plans and provided instructions for follow-up care.
- Administered vaccinations and medications under supervision of licensed practitioners.
- Administered injections, medications and treatments under physician supervision.
- Performed routine diagnostic tests and recorded results for physician review.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Managed patient scheduling and coordinated appointments to optimize clinic flow.
- Assisted back office patient processes to reduce office wait times.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Processed and organized insurance claim forms according to established regulations to ensure timely reimbursement.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Handled medical billing and coding tasks to support office operations efficiently.
- Maintained clean and organized exam rooms, ensuring compliance with safety standards.
- Supported administrative staff by processing payments.
- Collaborated with healthcare teams to identify potential compliance risks and solutions.
Education
Medical Assistant Certificate -
Jefferson State Community College
Birmingham, AL07-2021
Bachelor of Science - Biochemistry
Xavier University of Louisiana
New Orleans, LA05-2019
Associate of Science - Biology
Mississippi Gulf Coast Community College
Perkinston, MS05-2019
High School Diploma -
BAKER HIGH SCHOOL
8901 Airport Blvd, Mobile Al 3660803-2015
Skills
- Medical documentation
- HIPAA regulations
- Compliance auditing
- FMLA forms
- Disability assessment
- Quality assurance
- Patient communication
- Problem solving
- Team collaboration
- Team performance improvement
- Multitasking
- Attention to detail
- Effective communication
- Oral and written communication
- Active listening
- Team leadership
- Organizational development
Timeline
Clinical Forms Specialist
HealthMark Group
09.2023 - Current
Clinical Assistant Manager
The Urgent Care - MidCity
10.2018 - 07.2021
Medical Assistant Lead/HIPAA Compliance Officer
Compass Urgent Care
06.2015 - 07.2021
Medical Assistant Certificate -
Jefferson State Community College
Bachelor of Science - Biochemistry
Xavier University of Louisiana
Associate of Science - Biology
Mississippi Gulf Coast Community College
High School Diploma -
BAKER HIGH SCHOOL