Amber Leaphart
Leesville,SC
Summary
Well-qualified scheduling coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Excellent interpersonal, leadership, communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Front Desk Coordinator
SCENT
11.2023 - Current
- Checked patients in and out, collected payments and verified insurance.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Scheduled appointments and procedures for multiple physicians and locations.
- Used MOD MED and ALL MEDS EHR to maintain and update medical records of internal data.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Open and closed office
- Ran end-of-day reports and batches
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Verified patient demographic information, copied documentation and directed to provided information.
- Facilitated communication between patients and various departments and staff.
Human Resources Manager
Novo Logistics
05.2022 - 08.2023
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Processed employee claims involving performance issues and harassment.
- Employee Compensation and benefits packages
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Update and track employee counseling and terminations
- Correspond to all corporate emails and managed Human resource phone line
- Review Employee LOA/ FMLA leave and unemployment claims
- Create and maintain multiple management spreadsheets used site wide
- Develop monthly employee engagement activities and charity events.
- Motivated employees through special events, incentive programs, and constructive feedback.
Operations Manager/ Supervisor
Guard One Protective Services
08.2017 - 02.2022
- Interview, Hired, on-boarded and trained new employees
- Managed office inventory and placed new supply orders when needed
- Completed billing, payroll, and collections
- Notarize all legal documents
- Managed financial documentations such as expenses, petty cash and fuel cards
- Managed daily operations including employee scheduling, time sheets, and updated employee records
- Wrote professional business correspondence to existing and new prospective clients
- Scheduled appointments, maintained a master calendar, and ensured that all operations met federal and state laws
- Used Microsoft office, mail, scan and fax.
Administrative Assistant/Office Manager
Hawkeye Security & Investigations
10.2013 - 08.2017
- Managed the receptionist area, including greeting visitors, and answering multi-line phone system
- Open and close procedures of the office
- Increased office organization by developing and implementing a more efficient ling system
- Successfully moved the company office three times to new locations
- Organized and assisted with all credit cards, tax records, permits, and licenses
- Process served and created affidavits for client Lawyers
- Created and organized all private investigation cases
- Hired and trained all new employees
- Developed spreadsheets with excel, word, and powerpoint
- Created advertising online, social media, newspaper
- Scanned, faxed, and entered records of all aspects regarding the business
- Completed sales of all Firearms and accessories using the FBI NICS database system.
Certified Nursing Assistant and Medication Technician
Pelion Elder Care
07.2011 - 07.2013
- Assisted nurses with diagnostic procedures, treatments, and patient charting
- Provided daily Medications at correct dosages and times
- Over see and run a 12 bed assisted living facility
- Facilitated activities of daily living, including personal hygiene, feeding, and ambulation
- Collected biological specimens and packaged for laboratory transport to complete diagnostic test
- Exhibited compassionate care and communication.
Certified Nursing Assistant
Creative Home Health Care
07.2010 - 07.2011
- Update patient charts with most current information on medication, symptoms, and mental status
- Provided patients with resources on rehabilitation, hospice, or other relevant programs
- Helped transition patients into hospice Assisted with all activity of daily living Transported clients to doctor's appointments
- Worked with special needs clients to doctors guidelines to foster independence
- Report daily to supervisor and case manager.
Waitress/Server
Lizards Thicket
12.2007 - 12.2008
- Balanced cash register drawer by counting money
- Taking correct orders and prompt service to ensure a pleasant experience
- Cleaned and sanitized tables, floors, and bathrooms
- Attended and discussed menu items and specials with customers
- Answered phones politely and taking orders
- Applied safe food handling and proper sanitation
- Customer service satisfaction a priority.
Education
Medication Administration -
Longs, Long Term Care Pharmacy
Pelion, South Carolina01.2012
Certified Nurse Aide Program - undefined
Granby Education Center
Cayce, South Carolina05.2010
High School Curriculum -
Airport High School
West Columbia, South Carolina2009
Skills
- Microsoft Office
- Training & Development
- Timesheet Management
- Confidentiality requirements
- Calendar coordination
- Insurance Verification
- HR understanding
- Patient Registration
- Teamwork and Collaboration
- Documentation And Reporting
- Record Keeping
- Patient Scheduling
- Critical Thinking
- Effective Multitasking
Timeline
Front Desk Coordinator
SCENT
11.2023 - Current
Human Resources Manager
Novo Logistics
05.2022 - 08.2023
Operations Manager/ Supervisor
Guard One Protective Services
08.2017 - 02.2022
Administrative Assistant/Office Manager
Hawkeye Security & Investigations
10.2013 - 08.2017
Certified Nursing Assistant and Medication Technician
Pelion Elder Care
07.2011 - 07.2013
Certified Nursing Assistant
Creative Home Health Care
07.2010 - 07.2011
Waitress/Server
Lizards Thicket
12.2007 - 12.2008
Medication Administration -
Longs, Long Term Care Pharmacy
Certified Nurse Aide Program - undefined
Granby Education Center
High School Curriculum -
Airport High School
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