Amber Ledford
Webster,FL
Summary
Organized and efficient Office Support Staff Member with wide-ranging experience in administrative tasks, including scheduling, correspondence, and customer service. Notable ability to multi-task and manage various office systems while maintaining high levels of organization. Demonstrated history of improving office efficiency through effective process refinement. Committed to consistently providing outstanding support to team members and ensuring seamless operations within fast-paced office environments.
Overview
11
11
years of professional experience
2011
2011
years of post-secondary education
Work History
Office Support Staff Member
Team Fishel
Groveland, Florida
10.2020 - Current
- Assisted in preparing documents and reports for internal meetings and presentations.
- Implemented office procedures to enhance workflow and improve team efficiency.
- Prepared documents for billing process
- Prepare payroll reports for management review and auditing purposes.
- Organized and maintained office files.
- Provided general administrative and clerical support including filing, photocopying, scanning and faxing documents.
- Operated office equipment such as computers, printers, copiers and scanners.
- Maintained records of employee attendance, holidays and sick leave.
- Updated contact lists on internal systems and communicated any changes to relevant personnel.
- Handled confidential information in a professional manner.
- Answered incoming calls, responded to inquiries and directed calls to appropriate personnel.
- Reserved and managed meeting room availability.
- Maintained front desk to provide positive first impression.
- Offered reception coverage to relieve staff during absences or breaks.
- Assisted with set up for social events and food deliveries.
Office Manager
Lancaster trees and shrubs
Center Hill, Florida
08.2019 - 10.2020
- Managed daily office operations and ensured efficient workflow.
- Coordinated schedules for staff and maintained appointment calendars.
- Oversaw inventory management for office supplies and equipment.
- Implemented filing systems to organize documents and records.
- Supported customer service by addressing inquiries and resolving issues promptly.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Office Administration Specialist
Sumter county Health Department
Bushnell, Florida
08.2015 - 10.2017
- Organized and maintained patient records, adhering to confidentiality and regulatory standards.
- Coordinated scheduling for meetings and appointments across multiple health department programs.
- Maintained inventory of office supplies, ensuring availability for daily operations at the health department.
- Maintained electronic databases for customer accounts and contacts.
- Processed payments received from customers according to company policies.
- Operated office equipment such as copiers, scanners, fax machines.
- Prepared invoices, bills, receipts, purchase orders.
Education
South Sumter High School
Bushnell, FLSkills
- Document preparation
- Office procedures
- Payroll administration
- Inventory management
- Data entry
- Customer service
- Invoice processing
- Record maintenance
- Scheduling coordination
- File organization
- Time management
- Problem solving
- Effective communication
Timeline
Office Support Staff Member
Team Fishel
10.2020 - Current
Office Manager
Lancaster trees and shrubs
08.2019 - 10.2020
Office Administration Specialist
Sumter county Health Department
08.2015 - 10.2017
South Sumter High School