Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Amber Lee

Jackson,MS

Summary

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

4
4
years of professional experience

Work History

Receptionist PRN

Brentwood Behavioral Hospital
Flowood, MS
11.2023 - Current
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Answered and directed incoming calls using multi-line telephone system.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.

Customer Service Representative

VXI Global Solutions LLC
San Francisco, CA
10.2022 - 12.2023
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Led on- and off-site customer support teams across multiple time zones.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Mental Health Technician

Brentwood Behavioral Hospital
Flowood, MS
06.2022 - 10.2023
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Identified and addressed individual mental health challenges to support patients.
  • Supervised visitors entering the facility according to established security protocols.
  • Provided education about mental illness symptoms and causes to family members of patients.
  • Contacted patients' relatives to coordinate family visits and conferences.

Administrative Assistant

Help at Home Senior Care
Jackson, MS
02.2020 - 09.2021
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Conducted research online using search engines such as Google or Yahoo!
  • Tracked and submitted employee timesheets to prepare for payroll processing.

Education

Certificate - Medical Assisting

Delta Technical College
Horn Lake, MS
08-2023

Bachelor of Science - Criminal Justice

Jackson State University
Jackson, MS
08-2019

Practical Nursing

Hinds Community College
Raymond, MS

Skills

  • Scheduling
  • Office Management
  • Administrative Support
  • Data Entry
  • Paperwork Processing
  • Account Updating
  • Data Collection
  • Appointment Scheduling
  • Calendar Management
  • Document Control
  • Research
  • Proposal Writing
  • Database Management
  • Payment Collection
  • Patient Flow Management
  • Medical Terminology
  • Patient Scheduling
  • Phlebotomy
  • Medical Billing
  • HIPAA Compliance
  • Lab Equipment Operation
  • Team Management and Supervision

Affiliations

  • High GPA
  • School Leadership Roles
  • CPR Certification
  • Dean's List

Timeline

Receptionist PRN

Brentwood Behavioral Hospital
11.2023 - Current

Customer Service Representative

VXI Global Solutions LLC
10.2022 - 12.2023

Mental Health Technician

Brentwood Behavioral Hospital
06.2022 - 10.2023

Administrative Assistant

Help at Home Senior Care
02.2020 - 09.2021

Certificate - Medical Assisting

Delta Technical College

Bachelor of Science - Criminal Justice

Jackson State University

Practical Nursing

Hinds Community College

Similar Profiles

CREATE PROFILE
Amber Lee