Amber Lee
Doyline,LA
Summary
Results-oriented with technical problems and providing support. Adept at troubleshooting complex technical issues and providing support to users. Possesses excellent customer service and time management skills. Dependable Computer Operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike.
Overview
8
8
years of professional experience
Work History
Computer Operator II
General Dynamics
04.2023 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing clear solutions.
- Provided exceptional customer service, consistently receiving positive feedback from clients.
- Utilized remote desktop tools to diagnose and resolve client issues efficiently without requiring onsite visits.
- Walked user through series of steps to determine problem and implement likely solution.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Responded to customer inquiries and provided technical assistance over phone.
- Diagnosed and troubleshot hardware, software and network issues.
- Retrieved information and performed data entry using appropriate computer programs.
HSR Specialist
Yogi Hill
02.2019 - 12.2023
- Collaborated with fellow Orientation Ambassadors to create a welcoming and inclusive environment for incoming students.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Collaborated with hiring managers to develop accurate job descriptions and requirements for open positions.
Slots and Beverage Supervisor
Ceasars Entertainment
05.2018 - 01.2019
- Enhanced customer satisfaction by efficiently managing beverage inventory and ensuring timely beverage service.
- Streamlined beverage operations for increased efficiency and reduced waste by implementing effective inventory control systems.
- Improved team performance with regular training sessions on product knowledge, customer service skills, and safety regulations.
- Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
- Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
- Created a positive work environment through effective communication practices that fostered teamwork among staff members.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Oversaw currency exchange requests for customers, confirming provision of requested bills.
- Reset machines following major payouts.
Beverage Server
Ceasars Entertainment
02.2017 - 05.2018
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Maintained a clean and organized work environment, ensuring optimal service for patrons.
- Collaborated with bartenders for seamless service during peak hours.
- Adhered to strict sanitation standards, minimizing the risk of foodborne illness or contamination.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Assistant Retail Sales Manager
Goodwill Store
03.2016 - 03.2017
- Increased customer satisfaction by addressing their needs promptly and efficiently.
- Assisted in driving sales through effective merchandising strategies and techniques.
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
- Streamlined inventory management processes, resulting in a more organized stock room and easier product location for staff.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
- Resolved customer complaints professionally, fostering trust in the brand and promoting loyalty among customers.
- Implemented loss prevention measures to minimize shrinkage rates and protect company assets from theft or damage.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
GED -
Arkansas University Three Creeks
El Dorado, AR02.2010
Skills
- Technical Troubleshooting
- Data Entry
- Customer Service
- Application support
- Password Resets
- Technical Support
- Remote Desktop Support
Timeline
Computer Operator II
General Dynamics
04.2023 - Current
HSR Specialist
Yogi Hill
02.2019 - 12.2023
Slots and Beverage Supervisor
Ceasars Entertainment
05.2018 - 01.2019
Beverage Server
Ceasars Entertainment
02.2017 - 05.2018
Assistant Retail Sales Manager
Goodwill Store
03.2016 - 03.2017
GED -
Arkansas University Three Creeks