Amber Lee
Berea,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
5
5
years of professional experience
Work History
Eligibility Specialist
Lake County Job And Family Services
06.2018 - 06.2023
- Entered client information and files into databases for further review and tracking.
- Explained reasons behind application denials and recommended further action.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Gathered financial information from clients regarding income, assets and debts.
- Coordinated with other departments to promote prompt processing of client applications.
- Reviewed applications to verify client information and resolve discrepancies.
- Managed intake of new claims and performed routine follow-ups.
- Processed benefits applications and documents for food stamps and medical assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Developed thorough knowledge of financial aid programs to recommend relief options matching client needs.
- Contacted client references and employers to determine legitimacy of applicant information.
- Conducted outreach programs and promoted new programs to communities and prospective clients.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Informed applicants of other agencies providing useful or related assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Education
High School Diploma -
06.1996
Some College (No Degree) - Information Technology
Skills
- Client Support Services
- Data Management
- Advocacy Expertise
- Application Evaluation
- Professional Telephone Communication
- Program Analysis and Guidance
- Interpersonal Communication
- Advanced Computer Proficiency
- Conflict Management
- Project Coordination
- Dependable Professional
- Effective Organizational Skills
- Dedicated Professionalism
- Skilled in Microsoft Office Applications
- Supportive Interaction Style
- Essential Math Proficiency
- Data Organization
- Service Excellence
- Effective Relationship Building
- Engaged Listening
- Challenge Mitigation
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Recognized by the State of Ohio Quality Control Review Board in July 2019 for 100% case review accuracy.
Timeline
Eligibility Specialist - Lake County Job And Family Services
06.2018 - 06.2023
Lakeland Community College - Some College (No Degree), Information Technology
Madison High School - High School Diploma,
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