AMBER PINCKNEY
Bronx
Overview
8
8
years of professional experience
Work History
Patient Service Representative
NYU College of Dentistry
07.2024 - Current
- Schedule, confirm, cancel, check in and check out patient appointments.
- Answer incoming calls promptly while demonstrating excellent phone etiquette/professionalism and transfer calls to appropriate departments when necessary.
- Perform patient registration in a fast-paced environment with accuracy and efficiency and verify patient demographics to ensure accuracy using Axium software.
- File, fax, and scan documents into patients charts.
- Ensure compliance with HIPAA regulations through proper handling of confidential patient information.
- Perform billing tasks assigned by management which may include data entry, claim review, charge review, accounts receivable follow-up, or other related responsibilities.
- Process payments throughout the day while reconciling money bag at the end of every shift.
- Develop positive relationships with patients by providing courteous service during check-in and check-out procedures.
- Assist in training new Patient Service Representatives on procedures related to front office operations.
- Answer, investigate and direct patient inquiries whether in person or online and escalate complaints to manager.
- Explain policies, procedures, and services to patients using medical and administrative knowledge.
- Participate actively in team meetings by offering valuable insights on patient care.
Senior Medical Secretary
Weill Cornell Medicine
02.2021 - 06.2024
- Ensure that patients provide any pre-visit documentation for medical services as needed, and/or a referral, if required
- Schedule, confirm, re-schedule, and cancel appointments for both new and existing patients using the Epic scheduling application
- Monitor schedules for wait lists, re-schedules, and cancellations
- Assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests, X-Rays, and prescription requests based on physician orders
- Maintain physicians' administrative research, academic and clinical/surgical schedules
- Transmit correspondence and medical records by mail, e-mail and fax
- Answer telephones and direct calls to appropriate staff
- Complete documents, case histories and forms, such as intake and insurance forms
- Arrange hospital admissions for patients
- Provide efficient and courteous service to patients at all times
Patient Coordinator
Mount Sinai
12.2020 - 02.2021
- Greet patients either in person/telephone and update insurance/demographics using the Epic application tool
- Assure that physician accepts insurance that patients present with
- If not already done prior to visit, verify insurance prior to patient arrival or at minimum at time of arrival before visit
- Communicate with appropriate staff regarding patient arrival and ensure that patient medical record is available for physician
- Process and update HIPAA-related paperwork and other institutional forms as necessary
- Collect or retrieve referrals or insurance authorizations as required
- Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times
- Schedule initial/follow-up appointments as needed
- Answer phones for practice
- Initiate reminder phone calls for next day appointments
Shift Supervisor
CityMD Urgent Care
09.2018 - 11.2020
- Assist on coverage when ASM or SM are away or on PTO
- Opening and closing site with daily procedures
- Managing patient flow during 5–12 hour shifts
- Monitoring site upkeep and cleanliness during shifts
- Assisting physicians in facilitating stat referral orders
- Escalate any operational or HR related issues to management that occur on shift
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
Senior Patient Care Representative
CityMD Urgent Care
11.2017 - 09.2018
- Organizing and coordinating patients in take and other appointments
- Processing medical insurance information, verifying patient eligibility
- Assisting patients with completion of paperwork when necessary, including, scanning, updating and filing medical records
- Handling cash and co-payments accurately and responsibly
- Assist in training new hire patient care representatives on a 2-week training schedule (registration and discharge)
- Providing outstanding customer service to every patient
- Maintaining a clean and orderly facility, restocking office supplies and cleaning supplies
- Accurately enter and update patient information in system
Education
Associate In Arts -
HOSTOS COMMUNITY COLLEGE
Bronx, NY05.2015
High School Diploma - undefined
MANHATTAN COMPREHENSIVE NIGHT & DAY
New York, NY06.2012
Timeline
Patient Service Representative
NYU College of Dentistry
07.2024 - Current
Senior Medical Secretary
Weill Cornell Medicine
02.2021 - 06.2024
Patient Coordinator
Mount Sinai
12.2020 - 02.2021
Shift Supervisor
CityMD Urgent Care
09.2018 - 11.2020
Senior Patient Care Representative
CityMD Urgent Care
11.2017 - 09.2018
High School Diploma - undefined
MANHATTAN COMPREHENSIVE NIGHT & DAY
Associate In Arts -
HOSTOS COMMUNITY COLLEGE
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