Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Lee

Washington

Summary

Energetic and reliable individual with a passion for food service and a strong work ethic. Eager to learn and contribute to a team in a fast-paced environment. Possesses excellent customer service skills and a commitment to maintaining high standards of cleanliness and food safety.

Overview

5
5
years of professional experience

Work History

Crew Member

Checkers Rally's
08.2010 - 09.2015
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Host

TGI Fridays
04.2013 - 01.2014
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Server

IHOP
03.2012 - 12.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

General Studies

Eleanor Roosevelt
Greenbelt, MD
05-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Cash handling
  • Clear communication
  • Cleaning
  • Taking orders
  • Safe food handling
  • Safety awareness
  • Leadership qualities
  • Verbal and written communication
  • Initiative and Self-motivation
  • Cleaning and sanitizing
  • Self-discipline
  • Interactive communication skills
  • Customer engagement
  • Attention to detail
  • Drive-thru operations
  • Food preparation
  • Store opening and closing
  • Crew leadership
  • Telephone etiquette
  • Cooking
  • Food running
  • Inventory counts
  • Team player

Timeline

Host

TGI Fridays
04.2013 - 01.2014

Server

IHOP
03.2012 - 12.2013

Crew Member

Checkers Rally's
08.2010 - 09.2015

General Studies

Eleanor Roosevelt

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