A compassionate care professional with proven track record in maintaining secure and welcoming environments for individuals in need. Known for effectively addressing resident concerns and fostering positive atmosphere. Adaptable team player with strong conflict resolution and communication skills, reliable and responsive to evolving needs.
Overview
12
12
years of professional experience
Work History
Shelter Monitor
Illinois Valley Public Action To Deliver Shelter
07.2023 - 06.2025
Monitored shelter environment to ensure safety and compliance with established protocols.
Assisted clients in accessing resources, fostering a supportive community atmosphere.
Implemented daily operations procedures, enhancing overall service efficiency and client satisfaction.
Coordinated intake processes for new residents, maintaining accurate records and documentation.
Conducted regular facility inspections to identify maintenance needs and ensure cleanliness standards.
Facilitated communication between staff and residents, addressing concerns promptly and effectively.
Trained new volunteers on shelter policies, procedures, and emergency response protocols.
Supported the efficient operation of the shelter by managing daily intake processes, including registration, orientation, and bed assignments.
Improved shelter cleanliness by supervising chores performed by residents on a rotating schedule according to established guidelines.
Cashier
Uptown Shell
08.2021 - 08.2023
Processed customer transactions efficiently using POS systems.
Maintained accurate cash register balances through diligent reconciliation.
Assisted customers with product inquiries, enhancing overall shopping experience.
Managed inventory levels by restocking shelves and organizing merchandise displays.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Housekeeper
Liberty Village of Peru
04.2018 - 08.2021
Maintained cleanliness and organization of guest rooms, ensuring adherence to hygiene standards.
Stocked and replenished cleaning supplies, optimizing inventory management.
Assisted in training new staff on cleaning protocols and safety procedures.
Collaborated with team members to improve cleaning processes and workflows.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Disposed of trash and recyclables each day to avoid waste buildup.
Teacher's Assistant
Caring Hands Daycare
10.2015 - 04.2018
Facilitated classroom activities, ensuring a supportive learning environment for students.
Monitored student progress, providing timely feedback and support to enhance academic performance.
Organized educational materials, streamlining resource availability for instructional use.
Communicated effectively with parents regarding student behavior and academic achievements.
Changed diapers and made sure children stay clean.
Worked with every age group of children from newborn to middle school.
Home Health Aide
Addus Homecare Corp
08.2013 - 01.2015
Provided compassionate personal care, assisting with daily living activities and mobility support.
Developed individualized care plans in collaboration with clients and family members to enhance quality of life.
Implemented infection control procedures, maintaining cleanliness and safety within client environments.
Managed scheduling of appointments and transportation arrangements, optimizing client access to services.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Financial Case Management Support Worker at Shelter Housing Action Cairns (My Money Program)Financial Case Management Support Worker at Shelter Housing Action Cairns (My Money Program)