Amber Lemm
Alexandria,MN
Summary
Dynamic Relationship Banker at Wells Fargo with proven expertise in customer service and sales. Skilled in relationship building and financial planning, I consistently achieved high satisfaction ratings while resolving complex issues. Leveraging my Series 6 and 63 licenses, I fostered loyalty through tailored banking solutions and proactive account management.
Overview
24
24
years of professional experience
Work History
Relationship Banker
Wells Fargo
Alexandria, Mn
10.2012 - Current
- Assisted clients with account inquiries and transactions, ensuring a positive customer experience.
- Educated customers on financial products and services to enhance their banking knowledge.
- Resolved customer issues efficiently, maintaining high satisfaction levels and loyalty.
- Analyzed client needs to recommend tailored banking solutions, fostering long-term relationships.
- Trained new staff on bank policies and procedures to ensure compliance and operational efficiency.
- Monitored account activities for potential risks, implementing proactive measures to mitigate losses.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Notary Public state of MN county of Douglas.
- Series 6 and 63 license holder.
- Assisted clients with account management, transactions, and inquiries to enhance satisfaction.
- Developed knowledge of regulatory compliance to ensure adherence in daily operations.
- Handled complex customer issues with professionalism, ensuring timely and effective resolutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
Sales Lead
Herbergers
Alexandria, MN
09.2002 - 10.2012
- Led sales team to exceed quarterly revenue targets through strategic planning and execution.
- Cultivated strong relationships with key clients, resulting in increased customer loyalty.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Trained new employees on customer service, money handling and organizing strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server
Rudys Red Eye Grill
Alexandria, MN
01.2006 - 01.2011
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest experiences.
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness and organization of dining area throughout shifts.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
No Degree - Marketing And Sales
Alexandria Technical College
Alexandria, MN2004
No Degree - General Studies
Minnesota State Community And Technical College
Fergus Falls, MN2003
Diploma -
Melrose Area High School
Melrose, MN06-2002
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Money handling
- Financial planning
- Loss prevention
- Multitasking
- Notary public
- Series 6 and 63 licenses
Timeline
Relationship Banker
Wells Fargo
10.2012 - Current
Server
Rudys Red Eye Grill
01.2006 - 01.2011
Sales Lead
Herbergers
09.2002 - 10.2012
No Degree - Marketing And Sales
Alexandria Technical College
No Degree - General Studies
Minnesota State Community And Technical College
Diploma -
Melrose Area High School