Amber Leneave-Barton
Richmond,VA
Summary
Accomplished Operations Team Leader with a proven track record at Allianz Partners, enhancing team productivity and project management efficiency. Leveraged leadership and active listening skills to mentor employees and streamline operations, achieving significant improvements in workflow and customer service. Expert in employee development and project planning, driving successful outcomes and fostering a culture of continuous improvement.
Overview
18
18
years of professional experience
Work History
Operations Team Leader
Allianz Partners
01.2019 - Current
- Monitored performance metrics on a regular basis andidentified areas for improvement.
- Facilitated training sessions for new employees on operational processes and procedures.
- Supervised daily activities of the operations team members, providing guidance when necessary.
- Reviewed employee performance evaluations and made recommendations for improvement.
- Resolved conflicts between team members using effective communication skills.
- Supervised 50+ temps offering constructive feedback on work performance.
- Managed up to 2 teams. professionals and outside contractors and vendors.
- Overseas the travel claims mail team insurance that all mail gets done on a daily basis.
- Works closely with our Mexico and India offices to ensure that all back office work is done and answers. Any questions regarding that.
- Has worked closely with our shift project to ensure that everything is running smoothly
- Working on the RPA project to ensure that everything everything gets done so that we could possibly try to automate our indexing
- worked with both Bankcard and travel translations to ensure we keep the cost at a minimum.
- worked closely with our Wipro Contractor rom the start of the Contract to the finish
- help to move and train our reissues process for travel offshore to India
- helped to move and train the reissues process for Bankcard offshore to Mexico.
Operations Supervisor
Keener Communications
09.2018 - 02.2019
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Handles the call center with as many as 15 -18 employees working at one time. Made sure things are running smoothly while being available to answer questions and answer phones if needed.
- Personally has a team of 10 members directly that I helped handle and keep track of.
- Makes sure everyone on my team has there correct time and info in the ADP system to ensure they get paid properly.
- listened to calls to determine if they are being handled correctly.
- Works directly with the customers if they have an issue to help resolve it immediately and to the best of my ability to ensure it doesn't happen again
- learned simple programming to be able to fix accounts if needed.
- Voluntarily worked with culture Committee to help keep the environment a fun and upbeat place to work.
Supervisor
Starbucks
05.2014 - 10.2017
- · Handled customer complaints and concerns to help rectify the situation and ensure they leave happy.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- · Helped do inventory and make the order to make sure we had the proper amount of items to sell.
- · Confer with other management or subordinates to resolve worker problems, complaints, or grievances.
- · Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- · Clean service or seating areas.
- · Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- · Prepare or serve menu items, such as sandwiches or salads. Provide customers with product details, such as coffee blend or preparation descriptions.
- · Receive and process customer payments.
- · Set up or restock product displays.
- · Take customer orders and convey them to other employees for preparation.
- · Clean or sanitize work areas, utensils, or equipment.
- · Demonstrate the use of retail equipment, such as espresso machines. Order, receive, or stock supplies or retail products.
- · Count money and make bank deposits
- · Train new employees on proper procedures
Server
Friendly's
06.2010 - 01.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Sales Floor Specialist
Target
07.2008 - 09.2009
- Developed strong relationships with clients, fostering trust and cultivating repeat business for the store.
- Enhanced product knowledge among staff, conducting regular training sessions on new inventory and promotions.
- Collaborated with team members to achieve monthly sales targets and drive store performance.
- Streamlined store operations by efficiently managing inventory levels, restocking shelves, and organizing backroom storage.
Supevisor
Hardees Resturamt
09.2006 - 02.2008
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Counted and handled Bank Deposits
Education
GED -
Amelia County High School
Amelia Court House, VASkills
- Speaking
- Active Listening
- Customer and Personal Service
- Telecommunications
- Judgment and Decision making
- Leadership
- Project Management
- Employee Development
- Project Planning
Additional Information
- skilled in Peoplesoft
- Skilled in Perceptive
- Skilled in Microsoft teams
- Has knowledge of Power BI
- Has knowledge of Excel
Timeline
Operations Team Leader
Allianz Partners
01.2019 - Current
Operations Supervisor
Keener Communications
09.2018 - 02.2019
Supervisor
Starbucks
05.2014 - 10.2017
Server
Friendly's
06.2010 - 01.2014
Sales Floor Specialist
Target
07.2008 - 09.2009
Supevisor
Hardees Resturamt
09.2006 - 02.2008
GED -
Amelia County High School